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Job Title:   Transportation Supervisor
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ARIA Resort & Casino
125055
Hotel Operations
Management
Transportation/Drivers/Valet
Full-Time
21 and over
08
 

JOB DESCRIPTION:
  • Assume full responsibility for the department in the absence of director or department head
  • Responds to guest service interactions in a professional and timely manner, achieving positive resolutions
  • Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
  • Manage a smooth, efficient, cost effective operation to include labor management, supervision of all aspects of services and inventory control
  • Oversee quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
  • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
  • Provide excellent service consistent with the property’s core service standards and brand attributes
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
  • Proactively seek to provide refined luxury service ensuring guest satisfaction
  • Supervise the Transportation Department on a shift basis and assume full responsibility for the department in the absence of the Transportation Manager
  • Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
  • Perform leadership responsibilities including:
    • creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
    • quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
    • adherence to the Company’s status quo third party representation philosophy
    • compliance with company polices, and legal requirements
  • Ensure adherence to guest services standards within established departmental policies and procedures
  • Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service
  • Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
  • Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
  • Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTE’s) per department policy
  • Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes
  • Keep the Director or Manager informed on all pertinent information related to the department and report irregularities and problems as they occur along with recommendations for solutions
  • Notifies Manager/or Security of all unusual events, circumstances, missing items, or alleged thefts
  • Ensure all established standards of professionalism and protocol are being practiced by all staff
  • Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized
  • Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed
  • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
  • Monitor, document, and notify the Transportation Manager of any problems that may impact or jeopardize the achievement of current and future departmental objectives
  • Be knowledgeable of Department and Hotel goals
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
  • Be knowledgeable of Hotel information to answer guest inquiries
  • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
  • Ensure Hotel property and equipment is properly used and maintained
  • Protect and utilize Hotel assets in a responsible and professional manner
  • Provide the highest level of customer service to all guests
  • Effectively communicate management directives to staff on a daily basis
  • Exhibit sound and accurate judgment and include appropriate people in decision-making process
  • Participate in the interview process of potential department employees
  • Coordinate the dispatching activity and assignment of drivers to obtain optimum use of equipment and staff resources
  • Inspect vehicles for factors including cleanliness, safety and appearance, and take required actions in order to meet prescribed standards
  • Order supplies for vehicles including water bottles, cameras, and CityCenter magazines to meet the needs of the guests and monitor the inventory for future orders
  • Produce daily and monthly Limousine reports including Limousine run counts and interoffice money charges to designated areas
  • Assist staff with any unresolved issues
  • Ensure the maintenance and upkeep of department vehicle fleet using computers and forms to track repairs and other vehicle changes
  • Knowledge of Clark County including Las Vegas hotels, golf courses, and restaurants as well as other areas outside the city limits including Mesquite and Boulder City
  • Ensure staff’s knowledge of hotel services, features, and amenities
  • Other related duties as necessary

JOB REQUIREMENTS:
Required:
  • At least 2 years of guest service experience.
  • At least 1 year of supervisory/managerial experience.
  • Computer skills including Microsoft Office and Internet.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 
 
Preferred:
  • At least 6 months of Transportation experience.
  • Previous experience working in a similar resort setting.

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