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Executive Meeting Manager
21 and over
Manages all aspects of smaller convention, corporate and trade show bookings and other assigned events once assigned and on behalf of the hotel.
Coordinates the following functions including but not limited to catering function needs, transportation, guest rooms, meetings, pre-planning, limos, amenities, site inspections, etc.
Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.
Develops a strong working relationship with all support departments to ensure a successful event for the customers.
Accountable for the overall success of multiple conventions at the same time.
Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
Participates in department staff meetings.
Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.
Works directly with clients on food and beverage needs, room set-up, dècor, cost and billing details and other requirements pertinent to their program.
Ensures that necessary meeting facilities are reserved where applicable.
Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
Manages human resources responsibilities within the department to include: supporting a work environment that promotes teamwork; accepts performance feedback; attune to the importance of recognition; mutual respect and employee satisfaction.
Participates in on going training such as, but not limited to the company’s diversity commitment, Master connection Sales Training, Departmental Training and Company/Corporate required training.
Performs other job related duties as requested.
Bachelor’s degree in Business or Hotel Administration or previous experience in a hotel/convention services/catering department required.
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
Have computer skills with working knowledge of Microsoft Word and Excel or their equivalents.
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
Excellent customer service skills.
Ability to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
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