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Job Title:   Executive Meeting Manager
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Mandalay Bay
100392
Sales-Hotel/Convention
Full-Time
21 and over
09
 

JOB DESCRIPTION:
  • Manages all aspects of smaller convention, corporate and trade show bookings and other assigned events once assigned and on behalf of the hotel.
  • Coordinates the following functions including but not limited to catering function needs, transportation, guest rooms, meetings, pre-planning, limos, amenities, site inspections, etc.
  • Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.
  • Develops a strong working relationship with all support departments to ensure a successful event for the customers.
  • Accountable for the overall success of multiple conventions at the same time.
  • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
  • Participates in department staff meetings.
  • Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.
  • Works directly with clients on food and beverage needs, room set-up, dècor, cost and billing details and other requirements pertinent to their program.
  • Ensures that necessary meeting facilities are reserved where applicable.
  • Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
  • Manages human resources responsibilities within the department to include: supporting a work environment that promotes teamwork; accepts performance feedback; attune to the importance of recognition; mutual respect and employee satisfaction.
  • Participates in on going training such as, but not limited to the company’s diversity commitment, Master connection Sales Training, Departmental Training and Company/Corporate required training.
  • Performs other job related duties as requested.

JOB REQUIREMENTS:

Required:

  • Bachelor’s degree in Business or Hotel Administration or previous experience in a hotel/convention services/catering department required.
  • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally. 
  • Have computer skills with working knowledge of Microsoft Word and Excel or their equivalents. 
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail. 
  • Excellent customer service skills.
  • Ability to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to communicate in English, in both written and oral forms.

Preferred:

  • Previous experience working in a similar resort setting. 

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