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Job Title:   Process Management Specialist
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MGM Resorts International Operations
390079
Finance/Accounting
21 and over
09
 

JOB DESCRIPTION:

POSITION SUMMARY:
 
The Specialist of Process Management is responsible for performing analysis of metrics, KPIs and service levels and assisting with implementation of process improvements.  All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures. 
 
POSITION RESPONSIBILITIES/DUTIES: 

  • Assists with execution and implementation of LEAN Process Improvement initiatives, based on recommendations identified by Process Management department.
  • Assists Manager in measuring and reporting metrics, KPIs, and service levels and identifies potential issues / areas for further review.
  • Documents and effectively communicates new/modified practices or procedures to FSSC staff.  Reviews processes and identifies. opportunities for process improvement.
  • Demonstrates professionalism and enthusiasm when handling issues and requests for information.
  • Other duties as assigned.

JOB REQUIREMENTS:

 Required:

  • At least 1  year of experience in shared services environment and/or process improvement.
  • Team player with a positive attitude.
  • Desire to help implement LEAN enterprise initiatives.
  • Must have effective decision-making skills, excellent organizational skills, ability to research and solve problems with limited assistance.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Strong working knowledge of financial computer systems and personal computer software programs such as Outlook, Access, PowerPoint, Work and Excel
  • Bachelor’s degree in Business. 
  • Able to effectively communicate in English, in both written and oral forms. 

Preferred:

  • Previous experience working in a similar resort setting.

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