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Food & Beverage - Service/Food Server/Banquet/Cate
18 and over
Actively greeting guests within 30 seconds in a positive, friendly manner and making them feel welcome.
Exhibiting proper knowledge, confidence and pride about the job.
Establishing eye contact with the guest as he/she approaches the counter.
Greeting our guest with an upright posture, pleasant expression and a sense of warmth and sincerity.
Conveying a friendly and approachable attitude at all times.
Exhibiting proper knowledge, selling techniques and service delivery of all items in the menu.
Making guests feel that we are selling exquisite jewelries rather than pastries.
Packaging cookies, candies, specialties, chocolates, confectionery in a professional manner to allure guests of purchasing it.
Informing guests that we have interactive food sections presenting an array of tempting delights where they may indulge their cravings.
Acknowledging waist-minded guests to maintain their resolve by suggesting varieties of sugar-free desserts.
Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Acquiring all the ingredients of menu items to be certain for guests who may have allergies.
Making the guest realized that you are a gourmet (somebody who has developed a refined taste for food) vendor in the store.
Enlightening the guests of our exclusive products we carry, giving the right description.
Exhibiting proper knowledge, selling techniques and service delivery of all retail items.
Informing guest that we have extended services keeping the quality of the products in regards to shipping.
Being able to offer services and arranging needs for corporation.
Exhibiting knowledge of retail pastry for wedding and special occasions.
Creating relationships towards the guests as they will come back for their future needs.
Taking and inputting orders into micros, receiving payment and make proper change, completing required transactions, and categorizing tendered receipts by media type.
Itemizing bills correctly and efficiently securing payment.
Communicating well in professional manner with the co-workers about food orders.
Preparing and serving food and beverage items to guest as necessary.
Packing the orders as per guests’ preference and completing the order with any necessary condiments.
Anticipating the guests’ needs and responding appropriately with a sense of urgency before leaving the counter.
Bidding farewell to guests, using guest’s name when known, and encourage them to return.
Performing all opening and closing duties based upon shift assignment.
Refilling viennoiserie, pastries, gelatos, ice coolers, reach in beverage coolers; reach in pantry coolers and condiment drawer.
Being aware of expiration dates of cookies and other confectionery.
Stocking the front line with supplies necessary for service.
Transporting stock from remote storage location.
Clearing tables and counters, sweeping and maintaining the cleanliness of the dining area without interfering with the comfort of guests.
Maintaining the cleanliness and the appearance of the front, dining area, back area and all storage areas.
Ensuring all products are rotated on a first-in, first out philosophy.
Getting pastries and finished products from the production area.
Using and cleaning equipment as juicer, coffee maker, toaster, panini machine, blenders, soda machine, ovens and steamers.
Properly labeling retail items.
Assisting with inventory of all products.
Providing neatness and cleanliness to selling areas, maintaining visual displays and following merchandise standard.
Maintaining stock volume by restocking the sales floor, receiving, unpacking and putting away deliveries.
Ensuring all requisitions are processed properly and placed in designated area.
Maintaining cleanliness and stock of their assigned areas, side stations, tables and POS stations.
Maintaining a level of professionalism that will make guests want to return.
Following the Department standard in opening and closing the restaurant.
Following the Department policy on cash handling.
Unloading warehouse orders and stocking the orders to designated storage.
Working as a team, assisting all guests’ and employees’ needs and inquiries.
At least 2 years experience as a food handler in a similar, high-volume, fast paced restaurant environment.
Knowledgeable about health and safety regulations.
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
Basic computer skills and experience with POS systems.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a luxury or similar resort.
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