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Job Title:   Collections Agent
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MGM Grand Las Vegas
175001
Administrative/Clerical/Secretarial
Full-Time
21 and over
08
 

JOB DESCRIPTION:
  • Collects gaming debt from patrons by both phone and mail.
  • Investigates finances and ability to pay through various databases.
  • Travels both locally and nationally as related to collection functions.
  • Answers telephone inquiries regarding guest accounts.
  • Performs other job-related duties as requested.

JOB REQUIREMENTS:
Required:
  • At least 2 years of experience in Casino Cage, Credit, Collections or Pit Operations, thorough working knowledge and understanding of casino cage, credit, collection or pit operations.
  • Possess basic knowledge of computers.
  • Ability to accurately type approximately (40) words per minute.
  • Possess effective listening abilities with strong judgment skills and a general knowledge of mathematical skills, such as addition, subtraction, multiplication and division is required.
  • Ability to sit for long periods of time, maintain manual dexterity to access the computer via computer keyboard and operate office equipment, such as telephones, copier/fax machine, 10-key adding machine.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms. 
 
Preferred:
  • Previous experience working in a similar resort setting.

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