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Coordinator Marketing & Advertising
21 and over
The primary duty of the coordinator will be work that directly affects the operation of our department and its interaction with our customers.
They will be assigned projects for both properties in which they will have direct oversight and management including our email capture program, social media* campaigns, and other related marketing campaign management. All of which will be measured and analyzed for success and profitability.
They will manage email campaigns by creating and facilitating all promotional components within multiple departments and ensure these components are implemented correctly.
They will work with Database for data requests and segmentations as well as assist with the oversight of all collateral created for campaigns.
They will be responsible for the execution and placement of hotel marketing collateral including entertainment, food and beverage, in-room, front services and special promotional events
Signage installation and placement/removal will often require them to be available on property outside normal operating hours.
Marketing events will often require them to be available on property longer than an 8 hour workday
Social media oversight and implementation will require them to participate in this medium during hours normally considered “off” time.
Prepare project request forms for e-blasts, group codes, hotel packages, signage, and other related marketing projects
Coordinate email capture program throughout each property including data input and uploading of data into Guestbook.
Maintain accurate information on property websites and submit requests for revisions as directed
Assist with social media efforts including development, implementation, and tracking of programs.
Assist with the preparation of the Interactive Marketing monthly Benchmark report
Assist with installation of signage and placement of collateral
Maintain/monitor on property inventory of collateral including coupon books, key packets, forms, etc.
Manage the Database schedule and update as needed.
Assist with preparation of weekly guest communication pieces
Assist with coordinating and implementing marketing events as needed
Working knowledge of Word and Excel
Advanced reading and writing skills
Excellent customer service skills
Ability to observe and recall details and effective decision-making, social and organizational skills.
Work in a fast-paced, busy, and somewhat stressful environment.
Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines.
Able to frequently move freely about the office, sit for long periods and withstand various activities such as frequent walking, standing, bending.
Maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent
Must be able to communicate effectively in English, in both written and oral forms.
Previous experience working in a luxury or similar resort
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