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Gourmet Food Server- Julian Serrano
ARIA Resort & Casino
Food & Beverage - Service/Food Server/Banquet/Cate
21 and over
Guide guests through all phases of their experience at the restaurant.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
Greet guests in a positive, friendly manner and make them feel welcome.
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Maintain a level of professionalism that will make guests want to return to the restaurant.
Anticipate the guests’ needs and responding appropriately with a sense of urgency.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of POS and manual systems.
Complete opening side duties as assigned.
Organize assigned station and ensure readiness prior to guest arrival
Review daily specials and maintain awareness of 86'd items throughout the shift.
Record order of guest.
Input order into system and ensure transmission of food orders is verified by Kitchen when assigned to do so.
Legibly document orders when system is down and distribute food orders to Kitchen.
Retrieve all alcoholic beverage items from bar and serve to guest
Open and serve wine/champagne bottles in accordance with departmental standards.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
Guide the activities of the assigned Busperson to ensure optimum service to guests.
Clear each course.
Remove soiled wares from tables as assigned and transport to dishwashing area.
Properly crumb tables after the entree course is removed.
Present dessert menu and describe items/present dessert cart to each table; describe selections and make suggestions; serve guests' selections from dessert cart.
Present cordial cart and offer selections.
Offer cigar service and follow procedures for service.
When assigned, total all charges and present guest checks; process payments through the Cashier.
Adhere to payment, cash handling and credit policies/procedures.
Extend appreciation for guests' patronage and invite them back.
Clean and reset tables immediately after guest departs.
Collect and report tips at the end of the assigned shift.
Other related duties as necessary.
At least 5 years of experience as a server in a similar, fine dining restaurant environment.
Working knowledge of computers and Point of Sale (POS) systems.
Ability to speak, read & write in English.
Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
Working knowledge of food and wine and confidently speak on and properly serve such items.
Working knowledge of health, safety and sanitation procedures.
Ability to speak, read & write in English.
Professional appearance and demeanor.
Previous experience working in a similar resort setting.
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