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ARIA Resort & Casino
18 and over
Provide excellent service consistent with the property’s core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Proactively seek to provide refined luxury service ensuring guest satisfaction.
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Assist Stylists in providing hair services to include: haircuts, blow drying and styling, hair treatments, up-dos, and hair extensions.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Stock work stations and inform management of necessary inventory needing replacement.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Other related duties as necessary.
At least 6 months of guest service experience
At least 6 months of spa and/or salon experience
Excellent customer service skills.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Must be able to communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
Ability to speak other languages.
Experience with Salon computer systems.
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