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Hotel Front Desk/Concierge/VIP
21 and over
Serves as public relations representatives for Monte Carlo and HOTEL32. Exhibits a professional demeanor and willingness to assist all Monte Carlo guests and/or management, whenever requested.
Processes all reservations and requests from Monte Carlo guests, Casino Hosts and Executives including health spa, golf, restaurant, and travel reservations.
Responds promptly and discreetly to guest inquiries and provides information for all events, promotions, general information, and directions regarding casino, hotel, and local metropolitan area.
Coordinates guest itineraries prior to guest arrival upon requests received via phone, fax and email.
Maintains knowledge of all restaurant, spa and entertainment information including menu items and hours of operation to best serve the guests of Monte Carlo.
Provides guests with an orientation to familiarize with the Monte Carlo and all services and facilities available.
Always engages and interacts with guests professionally, presenting a friendly demeanor and a willingness to serve.
Communicates guest service enhancement and loyalty building opportunities to Managers.
Strictly enforces the privacy and confidentiality of Monte Carlo guests and limits requests for information about such guests in accordance with hotel policies.
Ensures guests’ preferences are met and amenities provided.
Coordinates delivery of requested amenities, floral orders and other specially requested items with the bell desk, room service and other respective departments.
Completes the shift checklist on a daily basis as delegated and assigned by the Concierge Management team.
Ensures charges, credits and complimentary items are posted to folios.
Performs other job related duties as assigned.
Equivalent work experience in Concierge Services, Front Desk, Retail Sales, Casino Marketing or VIP Services.
Strong decision making ability.
Excellent typing skills.
Must possess excellent organizational and communication skills.
Exceptional telephone etiquette.
Must have basic math skills and the ability to operate office equipment, (i.e., Fax machines, copiers, etc.).
Excellent customer service skills.
Must have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Working knowledge of PC software programs (MS Word, Excel) and POS system.
Must be able to effectively communicate in English, in both written and oral forms.
At least 2 years of customer service experience.
Associate’s degree in a related field from an accredited university or a Bachelor’s degree in Hotel Administration or Business Administration.
Previous experience working in a luxury or similar resort.
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