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Job Title:   Gourmet Food Server - American Fish
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ARIA Resort & Casino
485015
Food & Beverage - Service/Food Server/Banquet/Cate
Part-Time
21 and over
 
 

JOB DESCRIPTION:
  • Guide guests through all phases of their experience at the restaurant.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
  • Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
  • When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
  • Maintain a level of professionalism that will make guests want to return to the restaurant.
  • Anticipate the guests’ needs and responding appropriately with a sense of urgency.
  • Work as a team, assisting all guests’ and employees’ needs and inquiries.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge of POS and manual systems.
  • Organize assigned station and ensure readiness prior to guest arrival.
  • Review daily specials and maintain awareness of 86'd items throughout the shift.
  • Input order into system and ensure transmission of food orders is verified by Kitchen when assigned to do so.
  • Legibly document orders when system is down and distribute food orders to Kitchen.
  • Retrieve all alcoholic beverage items from bar and serve to guest.
  • Open and serve wine/champagne bottles in accordance with departmental standards.
  • Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
  • Guide the activities of the assigned Busperson to ensure optimum service to guests.
  • Remove soiled wares from tables as assigned and transport to dishwashing area.
  • Present dessert menu and describe items/present dessert cart to each table; describe selections and make suggestions; serve guests' selections from dessert cart.
  • Present cordial cart and offer selections.
  • Offer cigar service and follow procedures for service.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Extend appreciation for guests' patronage and invite them back.
  • Clean and reset tables immediately after guest departs.
  • Collect and report tips at the end of the assigned shift.
  • Other related duties as necessary.

JOB REQUIREMENTS:
Required:
  • At least 5 years of experience as a server in a similar, fine dining restaurant environment.
  • Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, beverage machines.
  • Working knowledge of food and wine and confidently speak on and properly serve such items.
  • Working knowledge of health, safety and sanitation procedures.
  • Excellent customer service skills.
  • Interpersonal  skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Working knowledge of computers and Point of Sale (POS) systems.
  • Able to communicate in English, in both written and oral forms.
Preferred:
  • Previous experience working in a similar resort setting.