• Coordinates all Slot Events and promotions, including paperwork, guest lists, locations, etc.
• Prepares reports, budgets, performances, etc. as directed.
• Monitors future casino arrivals for events, promotions, etc.
• Communicates with support departments providing pertinent information
• Assists in the pre-planning of events and promotions, etc.
• Required to be present during all slot tournaments and special events and to lend assistance wherever needed.
• Assists event and promotion participants with reservations, resolve conflicts and address concerns.
• Assists slot players with reservations; resolve conflicts, address concerns and evaluation play for complimentary consideration.
• Composes correspondence and responds to guest feedback as directed.
• Performs special assignments as needed.
• Performs other job related duties.

Required:

• Minimum one ( 1) year of guest service experience.
• Knowledge of Microsoft Word and Excel.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High School diploma or equivalent.
• Must be able to effectively communicate in English, in both written and oral forms. 

Preferred:

• Previous experience in the Slot Marketing department.
• Bi-lingual.
• Previous experience working in a similar resort setting.