Job Title:   Delivery Processing- 59
59- 1104
Mathis Brothers - Ontario, CA
Full Time
Customer Service
Non-Exempt

MISSION STATEMENT:
It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lowest process every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.

GENERAL STATEMENT OF DUTIES:
Primary responsibility is to coordinate the successful delivery of merchandise through interaction with internal and external customers. Effectively perform job duties as assigned while maintaining the highest level of customer service. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Effectively communicate customer service issues and requests to management. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:
Prepare delivery tickets; enter time frame in the system, and call customers with 3 hour delivery time. Pre-call customers two days before the delivery and verify the delivery date, address, phone number, and merchandise. Pull up pre call dialer on our net; call the customer to verify the delivery date, customers address, phone numbers, and merchandise; note comments on the ticket; if any ticket has a credit hold, get with the supervisor or manager to care of the balance; print out the pre call report once all calls are made. Dispatch with drivers and invoice tickets as stops are called in. Upload same day deliveries for warehouse. Run special orders report and make calls as necessary. Filing and counting safe.

EMPLOYMENT STANDARDS:
Ability to repetitively use arms, hands and fingers; operate computer equipment and programs; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures.

PHYSICAL ACTIVITY REQUIREMENTS:
To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs occasionally. Work Environment: Indoor climate controlled environment.
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