Job Title:   Help Desk Analyst
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JOB DESCRIPTION:
Help Desk Analyst

Kaman Hires
GREAT People!
Create Innovative Solutions, and Expand your Career!
 
Kaman Industrial Technologies, the largest subsidiary of Kaman Corporation, is a leading distributor of industrial products with over 200 sales and distribution locations throughout North America. Kaman Industrial Technologies' objective is to deliver the greatest total value to make our customers more productive, more competitive, and more profitable.

Summary:  Resolve computer user concerns by answering questions about hardware and software and provides instructions on use. Remain customer service oriented and professional during stressful situations.
 
Responsibilities:
  1. Determine source of systems problems and concerns of internal customers via telephone, e-mail and fax. Maintain a high level of customer service and professional attitude at all times.
  2. Provide user support for inquiries and problems.
  3. Test and audit user applications of software to assure its effectiveness.
  4. Extract data from user requests and generates reports.
  5. Maintains technical knowledge of the DEC system and PC applications.
  6. Provides analysis and audit of system efficiencies, maintains interface with systems analysts and programmers.
  7. Reviews procedures and actions taken by user and instructs user to perform diagnostic procedures.
  8. Resolve problems by issuing corrective instructions; consulting with coworkers and vendors.
  9. Improves programs by notifying programmers of problems and analyzes and suggests corrective action for system errors.
  10. Participate as member of Business Systems team to ensure that KIT information s systems is running and supports business needs.
  11. Interface with relevant departments as a resource for development and maintenance of reference materials and manuals.
  12. Maintain a high level of customer focus.
  13. Perform other duties as assigned.  Accomplish related results as needed.

As a growing company and an industry leader we offer a very comprehensive compensation package and benefit program to include:
  • Your choice of medical insurance providers and plans, Dental & Vision insurance, & Flexible spending accounts,
  • Company matching 401(k) with a great vesting schedule,
  • Company paid Life (family) & STD insurances,
  • Paid Vacation, Sick time,& Company Holidays,
  • Employee discounted Stock Purchase Plan, 
  • 100% tax free tuition reimbursement,
  • …and MORE!
For fastest consideration use the link below to send your resume today!

KAMAN Hires Great People!

We are committed to a safe and drug free environment for our employees! Candidates must successfully pass a post offer, pre-employment drug screen test.

EEO. M/F/D/V  Kaman Industrial Technologies recruits, hires and promotes individuals without regard to race, creed, color, religion, age, gender, national origin or ancestry, marital status, sexual orientation, veteran status, or physical or mental disability unrelated to an individual's ability to perform the job, or any other status protected by law, all in accordance with applicable Federal, state or local law.

JOB REQUIREMENTS:

Qualifications:
Education–  BS in Computer Science, Business Management or related field or equivalent work experience.
Experience– 2-4 years in Business Systems, Help Desk or related experience.
 
Skills/Abilities Essential to the Position
*  Customer Focus                                                       * Analytical / Problem Solving
*  Communication (writing, speaking, listening)    * Project Management
*  Attention to Detail                                                      * Team oriented
*  Decision Making                                                       * Organizing/planning
*  PC (Advanced Microsoft office, Project Manager, MS Outlook)
*  Initiative
 
Knowledge Essential to the Position
*  KIT Processes and Procedures                                           
*  ERP Systems including MICA/SXe and CRM                                                                       
*  PC Software Programs
*  Familiar with:
*  PC networks
*  Data warehouse  (MS SQL reports)   (preferred)
*  Web based systems, i.e. HTML; Java script (preferred)
*  Cognos Reporting

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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