Location Remote
Category Customer Service

Retail Customer Service & Sales – Work from Home

Remote

Opportunity Description:

Do you have excellent customer services skills, a head for math, and an almost magical ability to turn frustrated callers in to happy, loyal customers? Would you like to put those skills to use providing virtual customer service via phone from your home or another location of your choice?

LiveOps is looking for people with world-class customer service skills to provide virtual teleservices as brand ambassadors for a popular retail clothing brand. This is about more than making callers happy, it is about using your amazing customer services skills to provide first contact resolution while adhering to client guidelines and helping our client meet their goals.

As an independent brand ambassador with LiveOps, you are your own boss and business owner which gives you control over your schedule and your earning potential. Plus, since you are your own boss, you can choose where you work from – meaning you can work from home!

LiveOps offers an online application process, free certification in anticipation of live calls, easy scheduling and invoicing tools, and a supportive community of remote agents.

This is a great opportunity for anyone looking for a flexible schedule and remote work that they can do from home or from another location of their choosing.

What are the calls like

Some customers call to see when a product they ordered has shipped and others call with questions about a product they purchased or received. Regardless of what drives the customers to call, brand ambassadors provide service with a smile, and strengthen customer loyalty.

To help ambassadors address customer requests and solve their problems, the client provides access to a 3rd-party system where you will log into a solutions guide. This guide will be your roadmap on the calls, outlining common scenarios, the solutions you can offer to callers in each case, and how to document each call.  For example, you might start by educating the caller on a policy, then offering a coupon, and only as a last resort adjusting a price. It is up to you to use your skills to position the client’s preferred solution as a satisfying answer to the caller’s concern.

You will need math skills to help you accurately calculate retail amounts like subtotals, discounts, and percentage off; and you will need to be able to accurately document the call and your calculations.

Earning potential

Independent agents earn money for time spent talking on the phone. With this client you can invoice $0.25 cents per minute of talk time.

Hours

Calls come in weekdays between 9 AM - 8 PM EST and Saturdays 10 AM -7 PM EST. Independent agents make their own schedule by self-scheduling to take calls in 30 minute blocks. Independent agents can self-schedule to commit to specified time blocks that work best for them.

Interested applicants should have the flexibility to self-schedule at least 120 blocks of service per month in November and December, and 80 blocks per month for the remainder of the contract period in increments as small as 30 minutes at times chosen by you.

Being a business owner

In order to give you the most freedom and flexibility with your work schedule, LiveOps works with teleservices agents as independent contractors.

Owning your own business is easier than you think when you partner with LiveOps. We connect professionals, like you, with clients. We have tools available that make managing your independent business a snap. From award-winning certification courses to scheduling and invoicing tools - we want independent contractors within LiveOps Nation to have access to the best in the industry. You provide fabulous service and manage and grow your business the way you want. At LiveOps you control your journey – the key to additional growth opportunities lies with you and is based on your performance.

You are in business for yourself, but not by yourself. With access to a nation of agents ready to lend advice, you really can build and own a business to be proud of.

Opportunity Requirements:

Skills needed for success

  • Strong customer service skills
  • The ability to adapt/respond to different callers
  • Problem-Solving skills to determine appropriate solutions to customer’s inquiries using client guidelines
  • Strong math skills
  • Good, empathetic and patient listener
  • Self-starter who wants to run your own business
  • Excellent communication skills
  • Attention to detail
  • Accurate documentation skills
  • Ability to multi-task
  • Excited, enthusiastic, and energetic
  • Ability to work independently
  • Desire to work remotely
  • Ability to set up and maintain your own office, including the cost of your own office equipment. Click Phone and Computer Requirements from the top menu to review the LiveOps technical requirements.
  • Ability to learn and use different software and applications

Application and Certification Process

Interested people should apply online. If your application is accepted, you will be invited to become an independent contractor with LiveOps and provide services to our client as an independent contractor. This invitation is contingent upon you signing the LiveOps Independent Contractor Agreement and ordering, paying for, and passing a background and credit check.

Once you become an independent agent, LiveOps’ client companies require you to complete the LiveOps certification courses before your business can start answering calls. These are a combination of self-paced eLearning courses and live virtual classroom learning sessions conducted via conference call.


Important: During the application process you will receive emails with information on next steps from automailer@hrapply.com. Please add this email address to your safe email sender list.