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Job Title:   Customer Service Representative
Canon Business Process Services, Inc.
Milwaukee
WI
None
Full-Time
 
Day Shift

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. is a leading provider of managed services and technology that enable organizations to improve operational efficiency while reducing risk and cost. Experts apply quality management principles and tools such as Six Sigma® to advance performance to a higher level. The company offers services including BPO, imaging, records management, print, mail and eDiscovery, and is an IAOP Global Outsourcing 100 Leader in 2012 for the sixth consecutive year. Based in New York City, Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Parent company Canon Inc. (NYSE:CAJ) ranks third overall in U.S. patents registered in 2011 and is one of Fortune magazine's World's Most Admired Companies in 2012. Learn more at www.cbps.canon.com.


JOB DESCRIPTION:
Responsibilities:
Responsibilities include but will not be limited to:
  • Assist the customer in the determination of reproduction requirements
  • Support customer committed delivery dates
  • Request and distribute plots of digital data to suppliers, subsidiaries and shop customers
  • Validate drawing configuration in various systems
  • Maintain drawing accountability and distribution in various systems
  • Verify quality of products and accuracy of data
  • Support the accurate collection of metrics and billing data

JOB REQUIREMENTS:
Qualifications:
 
The incumbent in this position must have a High School Diploma or Equivalent with some previous work experience.  Basic PC operation skills, window and web navigation preferred.  Knowledge of basic software applications-MS Word, Excel, E-Mail.  Excellent customer service skills and a Professional attitude. Ability to work overtime as required.  
 
May involve intermittent physical activity including bending, reaching, lifting and prolonged periods of sitting or standing and may occasionally lift and/or move up to 40 lbs.

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Departmentat cbps-hr-recruiter@cbps.canon.com.
 
Canon Business Process Services, Inc. is an Equal Opportunity Employer
All candidates for employment must complete this application in full.
 
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