Requisition Number 14140
City New York
State NY
Travel
Involved
None
Type of
Position
Temporary
Shift Day Shift

Help Desk & Technology Temp

Canon Business Process Services, Inc.

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing and managed specialty staffing. Combining singular experience and process knowledge, Canon Business Process Services helps clients improve operational business performance while reducing costs and risks. Named a Global Outsourcing 100 Leader by IAOP for the past nine years, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at www.cbps.canon.com.

Description:

The Help Desk & Technology Operations Temporaryis responsible to provide initial employee/customer support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to the 2nd-level Help Desk Technician.
 
·         Evaluate and prioritize incoming telephone and email requests from employees for technology assistance on hardware, software, Internet, personal device, or telecommunication equipment.
·         Assess nature of technical issues to determine appropriate actions and refer more complex problems or issues that need on-site assistance to higher-skilled support staff. Maintain help desk report tracking system by logging support calls/emails and following up on outstanding issues. Disseminate information on any problems or potential delays.
·         Follow up with employees to evaluate the effectiveness of resolution.
·         Dispositions and/or escalates alerts and events according to established process.
·         Supports staff in all CBPS locations including, but not limited to New York, Utah, and Manila Philippines.
·         Tracks executive support incidents and service requests of the CBPS Senior Management Team
·         Works as part of project teams in support of IT initiatives

Requirements:

EDUCATION 
·         High School diploma
·         Bachelor’s degree preferred
·         ITIL Certification desirable
 
EXPERIENCE NECESSARY 
·         Minimum 2 years of experience in Help Desk, Desktop, or Operations support capacity
 
EQUIPMENT KNOWLEDGE 
·         Advanced knowledge of technology equipment
 
COMPUTER SKILLS 
·         Software technologies should include Microsoft Office Suite, VPN technologies and various other LAN and WAN experience is required
·         Electronic imaging, Electronic print, Electronic document management experiences a plus
 
BASIC QUALIFICATIONS 
·         Strong organizational skills and the ability to quickly assess and prioritize
·         Communicate effectively with diverse groups and clients
·         Ability to perform under tight and often stressful deadlines
·         Ability to manage several projects simultaneously
·         Work with peers and team to establish departmental decisions, processes and ensure standardized activities
·        Must understand corporate business objectives, and apply necessary judgment to effectively utilize limited I.T. resources




If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department at cbps-hr-recruiter@cbps.canon.com.
Canon Business Process Services, Inc. is an Equal Opportunity Employer. All candidates for employment must complete this application in full.