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Job Title:   Process Improvement Manager
Canon Business Process Services, Inc.

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing and managed specialty staffing. Combining singular experience and process knowledge, Canon Business Process Services helps clients improve operational business performance while reducing costs and risks. Named a Global Outsourcing 100 Leader by IAOP for the past nine years, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at

Canon Business Process Services is presently hiring a Process Improvement Manager. The ideal candidate will have Six Sigma, BlackBelt certification.

The Manager – Process Improvement ensures organization-wide operational efficiency by formulation and implementation of best practices in business process management. This person is responsible for developing, implementing and managing strategies that improve processes, while delivering quality enhancements and significant cost savings to the business and to its customers.

Leads in identifying and scoping improvement activities

Executes a disciplined approach to understanding facts, data, and statistical analysis

Uses statistical process control techniques to identify where processes can be changed to bring about savings and improve customer serviceEstablishes process benchmarks for business processes from external sources

Acts as an agent for Six Sigma within the business units, by identifying and promoting improvement

Executes Six Sigma projects to achieve business targets

Establishes relationships with internal and external customers to determine Critical to Quality characteristics ensuring business performance exceeds customer expectations

Responsible for guiding management in the appropriate use of Six Sigma tools

Establishes an infrastructure to enable continuous change and improvement

Monitors developments and ensures business processes continually incorporate methodologies

About Canon Business Process Services, Inc.
Canon Business Process Services, Inc. provides high quality managed services and technology to manage, monitor and optimize document intensive processes so companies can improve operating efficiency and performance. Canon Business Process Services, Inc. solutions span the document lifecycle and include records management, imaging, managed print services, mail and eDiscovery. Proprietary methodologies apply Six Sigma®. North American headquarters are in New York City and employment is about 5,000. Learn more at

We are seeking an innovative and strategic thinker who thrives in a fast paced environment.


Bachelor’s Degree required

Ability to travel as needed

Six Sigma BlackBelt Certification

5+ Years working in the Financial Industry with a strong background in compliance and project management

Advanced knowledge in Microsoft Word and Excel

Advanced knowledge in flowcharting and statistical applications

Proficiency in PowerPoint/other presentation software

Demonstrated and proven execution skills

Exceptional organizational, analytical and process skills

Superior knowledge of project management and implementation programs

Strong negotiating skills

Must have excellent time management skills

Must have excellent writing and presentation skills

Must be a strategic/creative thinker and results oriented

Demonstrated propensity for leadership, initiative, flexibility

and follow through; a strong team approach

Strong coaching and facilitation skills

Ability to motivate others


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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Departmentat
Canon Business Process Services, Inc. is an Equal Opportunity Employer
All candidates for employment must complete this application in full.
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