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Job Title:   Document Management Support Clerk
Canon Business Process Services, Inc.
Oklahoma City
OK
None
Full-Time
 
Day Shift

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. is a leading provider of managed services and technology that enable organizations to improve operational efficiency while reducing risk and cost. Experts apply quality management principles and tools such as Six Sigma® to advance performance to a higher level. The company offers services including BPO, imaging, records management, print, mail and eDiscovery, and is an IAOP Global Outsourcing 100 Leader in 2012 for the sixth consecutive year. Based in New York City, Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Parent company Canon Inc. (NYSE:CAJ) ranks third overall in U.S. patents registered in 2011 and is one of Fortune magazine's World's Most Admired Companies in 2012. Learn more at www.cbps.canon.com.


JOB DESCRIPTION:
Overview:
 
Canon Business Process Services has an opening for a Document Management Support Clerk. This position provides service and new installation call management assistance, assists with routing trouble tickets and handles help desk communications.
 
Responsibilities:
 
Responsibilities include but will not be limited to: 
 
Place change of address, new installations , follow up calls and validation calls on mfp fleet
 
Assist with routing trouble tickets to correct group to resolve issues
 
Ensure that information is checked for quality and accurately meet the instructions as submitted
 
Additional duties as assigned 

JOB REQUIREMENTS:
Qualifications:
 
The incumbent in this position should possess a high school diploma, preferably with 1-2 years of experience. The successful candidate with have computer knowledge, (Lotus Notes, MS Windows XP environment, MS Excel 2010 or later). In addition, candidates that can demonstrate good customer service skills, are detailed oriented and can multi-task are preferred.

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Departmentat cbps-hr-recruiter@cbps.canon.com.
 
Canon Business Process Services, Inc. is an Equal Opportunity Employer
All candidates for employment must complete this application in full.
 
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