City livonia
State MI
Type of
Shift 2nd Shift

Site Supervisor

Canon Business Process Services, Inc.

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing and managed specialty staffing. Combining singular experience and process knowledge, Canon Business Process Services helps clients improve operational business performance while reducing costs and risks. Named a Global Outsourcing 100 Leader by IAOP for the past nine years, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at


Under general direction, supervises all mailroom activities, including the sorting and delivery of incoming mail, packages, faxes, pouches and interoffice correspondence as well as the preparation and sending of outgoing mail. Supervises inventory, checks, and reorders items as needed. May also supervise the receipt and allocation of office supplies.
  • Assist Site Manager in the supervision of activities at site location.
  • Supervisor will chiefly be responsible to schedule staff and production runs to meet client’s established deadlines.  Reporting and productivity tracking on a per-worker basis along with supporting business analytics to evaluate overall performance and reporting on productivity and production success (KPI’s)
  • Supervise tasks or special projects at site location.
  • Resolve conflicts or issues that may arise among employees or between client and staff (involving Site Manager if needed).
  • Train new employees on job duties and cross training of current staff.
  • Complete required logs, reports and other paperwork.
  • Perform quality check on all work.
  • Due to changing technology in office automation, the supervisor is routinely required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site and train staff immediately in order to take advantage of new functionalities for greater productivity and efficiencies. 
  • 5+ years relevant experience with Bell and Howell Matchmaker, Enduro and Pitney Bowes production mail insertion equipment is required


Basic Qualifications:
  • Ability to communicate with clients
  • Ability to work well in stressful situations and be deadline sensitive
  • Availability to work overtime/varied hours when required
  • Clear status on criminal and drug test
  • Excellent customer service skills, professional attitude & appearance
  • Good written and oral communication skills
  • Strong organizational, administrative, record keeping & time management skills
  • Strong team approach to business
  • Must have excellent follow through skills
Other duties as assigned by their Manager

Experience Necessary:
  • 4 or more years experience working in the mail/copy industry
Equipment Knowledge:
  • As required by account location, knowledge of industry trends and technological changes
Computer Skills:
  • Proficient in computers
Physical Requirements:
  • Intermittent physical activity including bending, reaching and prolonged periods of sitting
    or standing
  • May occasionally lift and/or move up to 50 lbs
  • Min. High School Diploma

If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department at
Canon Business Process Services, Inc. is an Equal Opportunity Employer. All candidates for employment must complete this application in full.