Requisition Number 11643
City Washington
State DC
Type of
Shift Day Shift

Customer Service Representative

Canon Business Process Services, Inc.

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing and managed specialty staffing. Combining singular experience and process knowledge, Canon Business Process Services helps clients improve operational business performance while reducing costs and risks. Named a Global Outsourcing 100 Leader by IAOP for the past nine years, the company is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at


Oce Business Services has an opening for a Customer Service Representative.  This position is responsible for communicating with customers and peers to resolve complaints, research problems, and answer questions.
Responsibilities include but will not be limited to:
Assist the customer in the determination of reproduction requirements
Support customer committed delivery dates
Request and distribute plots of digital data to suppliers, subsidiaries and shop customers
Validate drawing configuration in various systems
Maintain drawing accountability and distribution in various systems
Verify quality of products and accuracy of data
Support the accurate collection of metrics and billing data


The incumbent in this position must have a High School Diploma or Equivalent with some previous work experience.  Basic PC operation skills, window and web navigation preferred.  Knowledge of basic software applications-MS Word, Excel, E-Mail.  Excellent customer service skills and a Professional attitude. Ability to work overtime as required.  
May involve intermittent physical activity including bending, reaching, lifting and prolonged periods of sitting or standing and may occasionally lift and/or move up to 40 lbs.

If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department at
Canon Business Process Services, Inc. is an Equal Opportunity Employer. All candidates for employment must complete this application in full.