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Job Title:   Business Services Associate Manager
Canon Business Process Services, Inc.
Business Mgr-NJ
Day Shift

Advancing Business Performance to a Higher Level

Canon Business Process Services, Inc. is a leading provider of managed services and technology that enable organizations to improve operational efficiency while reducing risk and cost. Experts apply quality management principles and tools such as Six Sigma® to advance performance to a higher level. The company offers services including BPO, imaging, records management, print, mail and eDiscovery, and is an IAOP Global Outsourcing 100 Leader in 2012 for the sixth consecutive year. Based in New York City, Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Parent company Canon Inc. (NYSE:CAJ) ranks third overall in U.S. patents registered in 2011 and is one of Fortune magazine's World's Most Admired Companies in 2012. Learn more at


Océ Business Services is presently hiring a Business Services Associate Manager to lead a team at a high profile account in Princeton, NJ. This position requires a candidate with a track record of successfully managing a team of 20+ people in a Business Services environment.  This manager must have 8+ yrs of experience in Office Services/Business Services Management. Six Sigma Black Belt a PLUS.
We are seeking an innovative and strategic thinker who thrives in a fast paced environment. MUST BE TECH SAVVY!


  • Partner with business leaders and their team to understand business strategy, products, processes, and systems and to manage the day to operations
  • Monitors operations for efficiency and quality of service
  • Fully understand project deliverables and align support to exceed departmental initiatives
  • Partner with Business Services to identify system and process improvement opportunities
  • Maintain confidential records and files
  • Evaluate and provide just in time feedback to business support associates.
  • Partner with Business Services manager in development and maintenance of a business support scorecard
  • Build partnership with Business Services manager and other key business stakeholders
  • Teaming with colleagues to meet deadlines
  • Gain an understanding of key business initiatives and anticipate the future needs of the assigned location. Align resources to the business needs
  • Manage the BSA’s and coordinate with the functional areas (Travel, Finance, IT, Contract Administration, etc)
  • Develop and maintain strong, credible relationships across the business and deliver business results
  • Act as liaison with all regional operations areas
  • Monitors operating unit activities to ensure compliance with OBS
  • Monitors financial performance including billing and receivable procedures
  • Maintains working relationship with representative including identifying needs analysis, handling criticism and informing of progress
  • Instill client culture in all Business Services Associates
  • Attend high level meetings with C-Level Executives

  • 5+ years in managing a business support model
  • Bachelor’s degree required
  • Previous experience working in a pharmaceutical environment a plus
  • Excellent facilitation skills
  • Proven track record of building and maintaining business partnerships
  • Proactive and solution minded
  • Strong business acumen (understand all aspects of the company and business including the various programs and personnel to ensure efficient operations)
  • Exceptional written and verbal communication skills
  • Tech savvy and learning agile
  • Ability to manage complex projects
  • Must be willing to work a flexible schedule if needed due to project demands
  • Strong leadership skills
  • Creative, innovative, and  strategic thinking skills
  • A high level of proficiency with the Microsoft Office suite, especially PowerPoint expertise
  • Excellent meeting organizational skills; good understanding of international travel management
  • Track record of process improvement and change management a must
  • In-depth knowledge of current industry standards in business services
  • Ability to manage 20+  individuals
  • The candidate selected must be dependable, reliable, detail oriented with good organizational skillsas well as have self-initiative
  • Six Sigma Black Belt a plus
  • Global business experience a plus
  • Must be able to pass a criminal background check and drug test

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Departmentat
Canon Business Process Services, Inc. is an Equal Opportunity Employer
All candidates for employment must complete this application in full.
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