Palm Bay
Job Code
Job ID
Employment Status
8:30-5:00 PM
Travel Involved

Operations Trainer



  1. *Facilitate learning via, classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles
  2. *Deliver new hire training and other departmental training programs; provide creative, effective classroom and web based instruction throughout the organization
  3. *Manage classroom environment, analyze results and identify gaps in training needs
  4. *Regularly plan and hold coaching and feedback sessions with employees
  5. *Coordinate/facilitate disciplinary action effectively, as needed
  6. *Develop leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
  7. *Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company
  8. *Design exercises, instructional activities and training assessments that reinforce learning
  9. *Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping
  10. *Explore new ideas for improved workflow and automation enhancements
  11. *Support departmental initiatives and identity ways to enhance training effectiveness
  12. *Contribute to the overall success of L&D by identifying ways to continuously improve the learning process
  13. *Provide consistent reporting and measures of results around all L&D strategies.
  14. *Ensure proper communication and customer care of internal clients.
  15. *Exemplify the desired culture and philosophies of the organization.
  16. *Works closely with Head of Global L&D and the Managers, Leads and Staff of the Global L&D functions on L&D goals.
  17. *Frequent interaction with executive management (CEO, CEO Directs and BU Heads), as well as with operational management in the US and India.
  18. Maintain the security, confidentiality, integrity, and availability of information stored in the ISGN’s computer networks and data communications infrastructure. All users of ISGN’s systems are responsible for protecting those resources and the information processed, stored or transmitted.   
  19. Perform other related duties as required.



* Essential Functions

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.



Education: Bachelor’s degree or equivalent experience required.  ASTD or other training certification(s) a plus.    

Job Related Experience: Minimum 3 years of professional training and classroom facilitation required. Minimum 8 years of mortgage operating roles preferred. Experience in multiple channels a plus.



Management Experience: 1-2 years supervisor experience required.

Physical Requirements: Ability to speak and stand for long periods of time.  Ability to sit and work at computer for extended periods of time.  Ability to use computer keyboard and monitor for extended periods of time. Ability to raise arms above shoulders. 


 Position Requirements:  Excellent collaboration and communication skills. Should be able to work in a dynamic cross cultural and cross functional environment to problem solve, develop learning solutions, resolve conflict and meet project goals. Excellent client management skills; including ensuring that training meets the internal or external client's specific needs, problems and issues are quickly resolved, and all work is completed to the client’s satisfaction. Ability to demonstrate a working knowledge of mortgage, consumer, indirect, or business lending, loan operations and general banking principles is preferred. Good communication skills experienced speaking in front of a group. Must have the ability to articulate and share knowledge ensuring understanding. Understanding of adult learning principles and other learning theories and practices. Have the ability to develop training materials and tests based on Department needs. Must be Customer Focused.


Travel Requirements:  Ability to travel to other business units as needed approximately 20-40%.  Must maintain valid driver’s license and good driving record.


Functional Area Skills/Knowledge: Ability to develop and maintain highly effective relationships at all levels, both internally and externally.  Exceptional interpersonal, leadership and verbal and written communication skills; must be able to speak passionately and confidently about the L&D vision and strategy.  Ability to engage and influence senior leaders and other key stakeholders.  Detail-oriented and ability to creatively seek viable solutions to complex situations. Highly proficient in time management, organization, planning and prioritization. Ability to manage changing priorities, meet deadlines and adapt to a changing business environment. Strong interpersonal skills and ability to establish rapport. Strong ability to forge partnerships and lasting relationships with internal business clients. Committed to excellence, has strong work ethics and takes pride in their work. Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook. Familiar with web-based media, eLearning.