City
Eugene
Shift
 
Job Code
CCRP
Job ID
32872
Category
 
Employment Status
Full-Time
Schedule
8:00-7:00
Travel Involved
None

Customer Care Representative (11/6)

 

JOB DESCRIPTION

$200 Signing Bonus

Shifts Available Between 8:00 AM-7 PM

 

The Customer Care Representative I is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in the following functions: customer service and collections.
Essential Job Functions:
• Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
• Maintains confidentiality of customer’s non public information.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
• Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
• Provides written and verbal responses to customer inquiries as needed.
Other Related Duties:
• NMLS Safe MLO Licensing is helpful and may be required after hire.
• Customer service experience.
• Six months to one year related experience and/or training.
Supervisory Responsibilities:
This job has no supervisory responsibilities.

JOB REQUIREMENTS

 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience:
Some College/Associates Degree or equivalent from two-year College or Technical School; or six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graph.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations:
None required
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

ISGN is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.


All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.


ISGN participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.


It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans

#CB