Post Date
02 / 22 / 2018
Requisition Number
Work Hours
8 - 5


Atlanta, GA

Job Summary

Interface is currently seeking a CRM Support and Training Analyst  in Atlanta, GA. 

Position Summary:

The CRM Support and Training Analyst is a hands-on resource that has familiarity with all aspects of a Customer Relationship Management (CRM) platform.  They will be responsible for developing and maintain the core training material to implement the Interface Customer Relationship Management (CRM) system.  The position requires the ability to understand business processes, technical requirements, various training techniques and approaches all while managing multiple priorities, tight deadlines and expertise into CRM best practices.  They will assist the Director of CRM in being an advocate for the Interface Americas salesforce in the system.  The position will be an integral part of a new CRM sales system rollout to Interface.  Travel requirements will vary depending on needs of the business; however, expect travel up to 50% at various times throughout the year.  In the long term, travel requirements are expected to level out to approximately 25%. 

Essential Duties:

  • Maintain the core Interface training materials including user guides, videos, training aids, and other external training and communication related materials
  • Develop, coordinate and lead maintenance training for multiple levels of the organization either face to face or via online meetings to include but not limited to: 
    • Account executive on boarding training
    • Regional account executive and regionals sales director group trainings.
    • Sales leadership training (regional sales directors, area vice presidents, vice president of sales)
    • Marketing leadership training
    • Sales support operations training (i.e. sales support coordinators, order entry, customer care)
  • Develop “Did You Know” communications, targeted to specific user types roles in the system
  • Maintain a master training schedule for all Interface CRM Training
  • Ability to develop CRM reports for stakeholders and performs analysis on data to include but not limited to areas such as CRM adoption and usage
    • Proactively engaging the sales team and sales leadership on areas of improvement
  • Regularly audit data to uncover data integrity issues and/or opportunities for process improvement
  • Actively gather feedback from the sales force and participate in the CRM change management process by providing recommendations to the Director of CRM for the benefit of the sales force.
  • Serve with Director of CRM as key liaison to IT technical team in areas related to system support
  • Identify and recommend CRM best practices from external sources / companies that could be incorporated into the Interface culture where appropriate
  • Ability to comply with safety rules and environmental regulations when inside manufacturing environments



Education Requirements:

Bachelor's degree in a business, communications, engineering or information technology.  Would also except individuals without a bachelor’s degree who possesses certified administrator certification in any major cloud-based CRM platform.

*In lieu of the degree or certification, consideration will be given to four years work experience in a related technical training or product sales area. 

*In lieu of the degree or certification, consideration will be given to four years work experience in a related technical training or product sales area. 

Required Skills and Abilities:

  • Ability to communicate with managers and employees effectively
    • Multiple formats:  one-on-one basis and in a group setting
    • Multiple channels:  face to face, online meetings, phone, email, social platforms
  • Strong written communication skills
  • Experience in training development, including training material
  • Ability to influence the adoption and use of CRM through Interface
  • Solid problem solving, decision making and analytical skills
  • Experience in facilitating training sessions
  • Experience in presenting to senior management
  • Experience in planning and scheduling
  • Ability to handle multiple and shifting priorities
  • Ability to understand and articulate business process; ability to create business process documentation would be strongly considered
  • Experience in issues management including identifying, tracking, and resolving/expediting with proactively

Post: 2/22/18
Remove: 3/1/18

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