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Job Title:   DESIGN CONSULTANT
09 / 26 / 2013
10330
Chicago
IL
9 - 6

JOB SUMMARY:
A FLOR Design Consultant is responsible for creating sales, customer loyalty and repeat business. They are expected to learn the FLOR product line, its specifications and properly communicate this information to customers in an effort to grow the FLOR brand. A FLOR Design Consultant should have a basic knowledge in design which will translate into assisting with the sale. They should have the ability to understand the FLOR system to solve customer’s needs. The candidate’s focus should be on assisting FLOR customers with their design needs, proposing solutions for flooring needs, calculating tiles, creating layouts and providing FLOR customerswith custom rug designs all thewhile providing excellent Customer Service.  

QUALIFICATION:
Skills and experience:
Prior sales and customer sales support experience preferred
Basic Design experience in a creative field preferred
Strong interpersonal and organizational skills
Prior customer service experience
Problem solving ability
Ability to use, comprehend and assist customers with design and layout configuration preferred
Ability to learn FLOR products and specifications
 
Essential duties:
Create sales, customer loyalty and repeat business
Convert quotes and swatches to buyers 
Support the company by answering inbound calls and placing outbound calls to customers who are seeking information and product as a direct result of our catalog and internet marketing.
Support marketing initiatives
Provide Design Assistance and tile calculations
Provide customers with Installation assistance
Ensure customer satisfaction with our products
Utilize design experience to assist with sales
Understand the FLOR business and systems to meet customer needs
Focus on assisting FLOR customers with design needs
Propose solutions for flooring needs
Create lay outs
Provide design support as requested
Abide by all company policies
Comply with environmental regulations
Available to work evenings and weekends
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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