Department Security
Category Security
Shift Any
Job Level Experience
FLSA Status Non-exempt

Senior Dispatch Officer



Job Posting: Senior Dispatch Officer                     ilani                         Open: 10/16/2020

Reports to: Security Supervisor                             Ridgefield, WA         Open Until Filled

Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Senior Dispatch Officer will act as the central communication for Security, overseeing all telephone, radio, and service calls.

Primary Duties and Responsibilities:

  • Promotes superior guest service.
  • Maintain a daily activity log, recording all occurrences within the facility for which the Security Department presence is required or requested.
  • Act as the main source of communication between Security and Surveillance. 
  • Dispatch will monitor and coordinate the activities of all on duty department employees, including assigning them duties as needed throughout the course of the shift.
  • Maintain an adequate amount of supplies needed to perform duties, to include office supplies, forms, etc.
  • Maintain a phone list of all key phone numbers needed for the smooth operation of the department.
  • Accurately maintain the departments call out log, receiving and tracking all notifications of absences or late arrivals to work. 
  • Performs other related duties as assigned.



  • High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
  • Must be employed with Security for 90 days.
  • Must be able to write detailed reports in a clear and concise manner.
  • Must be able to communicate clearly over phone and radio.
  • Must be able to work various shifts and flexible hours.
  • Must possess a valid Driver’s License.
  • Must be able to work in a smoking environment.
  • Must be willing to adhere to company health and safety measures (wear a face mask, other appropriate PPE, social distance).