Department Cage/Count Operations
Category Marketing
Shift Any
Job Level Experience
FLSA Status Non-exempt

Shared Services Specialist



Job Posting:  Shared Services Specialist                 ilani              Posting Date: 10/6/2020

Reports to:   Shared Services Supervisor          Ridgefield, WA      Open until:  Filled

Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Provide cross-functional support to multiple departments of the ilani operation. In each of these positions, the shared services specialist is authorized to perform ONLY the duties listed.

Primary Duties and Responsibilities:

  • Provide superior guest service

Marketing & Event Support:

(CMP access is limited to redeeming approved prizes. There will be no authority to issue comp, Momentum dollars, free play, player perks, Momentum achievement awards, or any other Marketing offers outside of redeeming approved prizes. No authorization to adjust points.)

  • Promotional Activations (CMP, guest assist, restocking, prepares, sort, arrange inventory for gift distributions)
  • Event Merchandising (pallet unloading and Merchandise set-up)
  • Ticket Distribution (guest assist with CMP)
  • Entertainment Team Guest Assist (ticket scanning, seating guests, guest assist)
  • Giveaways (floor activation events). No cash handling.
  • Use computer software to register guests in a quick and professional manner
  • Other Events as built out and need for execution

Food & Beverage:

  • Beverage self-service stations servers
  • Restaurant Host
  • Various roles from Mast certified pourers, ticket sales, cashiering, guest assist, food & beverage runners

Player Services:

(CMP access is limited to redeeming approved prizes. There will be no authority to issue comp, Momentum dollars, free play, player perks, Momentum achievement awards, or any other Marketing offers.)

  • Momentum enrollment
  • Mobile Patron Registration (guest assist with CMP)
  • Bus/Motor Coach Arrival (check-in, awarding of promotions.)
  • Coat Check


Convention Services:

  • Various Venue Set-ups/Take downs including promotional area
  • Attendance at Sponsorship & Live on Locations events (representation offsite, education & promotions)


  • Sweeps, mops, scrubs, dusts, and vacuums all areas of the facility including special cleaning required by management.
  • Removes and recycles trash.
  • Maintains building and property performing routine repairs, painting and maintenance activities.
  • Cleans and sanitizes rest rooms.
  • Maintains floor cleanliness.
  • Communicates inventory supply status to management.
  • Performs daily, weekly, and monthly cleaning tasks.
  • Operates dish machine.
  • Reports on any observed security, environmental and health and safety related concerns and any equipment malfunctions.


  • Assistance with crowd control at events/promotions and building entrances, handout promotional related items i.e. pins, masks
  • Mask enforcement on the casino floor

All roles include:

  • Assisting with the cleanliness of the property as needed with cleaning various spaces and post event clearing
  • Strong focus on guest safety

Secondary Duties and Responsibilities:

  • Active awareness of ilani activities, resources, and outlets
  • Ability to make sound judgments and decisions within department guidelines
  • Communicates in a clear, concise, and professional manner in verbal, written and radio communications


Minimum Education and Qualifications:

  • High School Diploma/Recognized Equivalent of High school Diploma (GED) or Foreign High School Diploma (FHD)
  • Must be willing to be trained to perform within at least three areas of operational roles   
  • Must have good verbal and written communication skills
  • Basic Computer skills / Word, Outlook
  • Previous Customer Service experience in a high-volume hospitality venue
  • Must have valid driver’s license and be insurable through ilani
  • Ability to work in a high energy environment with loud noises, and low lighting
  • Must be able to work varied schedule that will likely include evenings, nights, weekends, and holidays
  • Ability to stand or walk for entire shift (8 – 10 hours)
  • May be required to work off property in various weather conditions
  • Able to lift 50 pounds and carry 20 pounds
  • Documentation will be needed for some roles, MAST Certification, Food Handlers Card, etc.
  • Must be willing to work in a smoking environment.
  • Must be willing to adhere to company health and safety measures (wear appropriate PPE and practice social distancing)