Job Level Entry Level
Shift Full-time (Benefits Eligible)


The Hotel Hershey


This position is responsible for the supervision of all aspects of the Front Desk functions in accordance with The Hotel Hershey’s standards.

Job Functions:

  • Functions include orchestrating and expediting the registration and checkout process at the Front Desk
  • Overseeing the daily operation of the Front Desk including all tasks on our daily checklists
  • Coordinating and delegating assignments to Front Desk Attendants and PBX
  • Ensuring excellent guest service, complaints and problems are promptly resolved, and requests for special services are carried out to the Hotel 5 Diamond standards
  • Conducting on-going training and support to Front Desk Attendants
  • Must be proficient in the positions of Front Desk Attendant, and PBX Operator.


Basic Qualifications:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Minimum of (3) three years of guest service experience required, preferably in a front desk or hotel operations.

Additional Qualifications:

  • The ability to work in a face past and demanding environment
  • The ability to work within time restraints
  • The ability to demonstrate follow-up and follow through skills
  • Must be able to work with a tape chart and understand room blocking
  • The ability to prioritize work assignments
  • Communicate effectively within the Rooms department especially Housekeeping
  • Proven guest relations, problem-solving, organization, interpersonal, and team-building skills required
    Must have the ability to work independently and use good judgment.
  • Must be able to perform multiple tasks at once and establish priorities.
  • Must demonstrate a professional attitude and image.

Working Conditions:

  • Physical requirements of the position include standing up to 90% of the shift; walking; finger dexterity; hand/eye coordination; bending; stooping; the visual ability to perform detailed work at close distances; hearing and speaking.
  • Must have flexible schedule according to operational demands; including weekends, evenings and holidays

    Hershey Entertainment & Resorts is an Equal Opportunity/Affirmative Action Employer