Job Level Entry Level
Shift Full-time (Benefits Eligible)
Category Front Office


The Hotel Hershey


This position is responsible for the supervision of all aspects of the Front Desk functions in accordance with The Hotel Hershey’s standards.

Job Functions:

  • Functions include orchestrating and expediting the registration and checkout process at the Front Desk
  • Overseeing the daily operation of the Front Desk including all tasks on our daily checklists
  • Coordinating and delegating assignments to Front Desk Attendants and PBX
  • Ensuring excellent guest service, complaints and problems are promptly resolved, and requests for special services are carried out to the Hotel 5 Diamond standards
  • Conducting on-going training and support to Front Desk Attendants
  • Must be proficient in the positions of Front Desk Attendant, and PBX Operator.


Basic Qualifications:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Minimum of (3) three years of guest service experience required, preferably in a front desk or hotel operations.

Additional Qualifications:

  • The ability to work in a face past and demanding environment
  • The ability to work within time restraints
  • The ability to demonstrate follow-up and follow through skills
  • Must be able to work with a tape chart and understand room blocking
  • The ability to prioritize work assignments
  • Communicate effectively within the Rooms department especially Housekeeping
  • Proven guest relations, problem-solving, organization, interpersonal, and team-building skills required
    Must have the ability to work independently and use good judgment.
  • Must be able to perform multiple tasks at once and establish priorities.
  • Must demonstrate a professional attitude and image.

Working Conditions:

  • Physical requirements of the position include standing up to 90% of the shift; walking; finger dexterity; hand/eye coordination; bending; stooping; the visual ability to perform detailed work at close distances; hearing and speaking.
  • Must have flexible schedule according to operational demands; including weekends, evenings and holidays

    Hershey Entertainment & Resorts is an Equal Opportunity/Affirmative Action Employer