Pay Rate 9.50
Job Level Entry Level
Shift Part-time
Category  

PT FRONT DESK (YR Round)

Hershey Lodge

Description:

This position is responsible for greeting, registering and orienting guests to the Hershey Lodge. The hourly pay rate for this position is $9.50.

This is a part-time year round position. The working schedule for this position may include days, evenings, weekends & holidays based on operational needs. 

 


Job Functions:

  • Greeting guests upon their arrival.
  • Registering guests and confirming room rates.
  • Providing information about the Lodge and other attractions within the company and the area.
  • Maintaining an accurate count of room status and availability.
  • Reserving guest rooms in accordance with special requests.
  • Processing guest room charges.
  • Receiving payments on accounts.
  • Balancing receipts at the end of each shift.
  • Answering telephones; and handling guest questions/concerns/complaints.

 

Requirements:

Basic Qualifications:

  • Must be at least 18 years of age or older.


Additional Qualifications:

  • Proven guest relations, problem solving and organizational skills.
  • Ability to work with computerized front office systems, file, compute figures and handle cash with a high degree of accuracy.
  • Professional image representative of property image.


Working Conditions:

  • Ability to work in hectic, fast-paced environment.
  • Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity.
  • Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and midnight, including weekends and holidays.
  • Working schedule will include 32-40 hours per week.


Hershey Entertainment & Resorts is an Equal Opportunity/Affirmative Action Employer