Pay Rate TBD
Job Level Management
Shift Full-time
Category Convention Services - Catering


Hershey Lodge


The Assistant Banquet Manager position is available with the Hershey Lodge. This position is primarily responsible for overseeing the arrangements and banquets staff, and to enforce banquet service standards across the operation.

Job Functions:

  • Supervise both the Arrangements and Banquets employees; schedule, train, process payroll, evaluate and enforce service standards.
  • Rotate and assist in coverage with Convention Center Beverage Department
  • Act as a liaison with the Convention Services, General Kitchen, Culinary and Beverage departments.
  • Create and design decorative and creative buffet and hors d’oeuvres presentations in line with our standards.
  • Maintain positive employee and guest relations by anticipating needs and responding promptly to all requests.
  • Perform and Assist in the training of all Arrangements and Banquets employees in safety and sanitation according to S.O.P’s and Department of Health guidelines.
  • Convey information and work within strict deadlines.
  • Multi-task and react quickly and effectively to all service challenges.
  • Participate in the properties Manager on Duty rotation.


Basic Qualifications:

  • Minimum of two (2) years Food & Beverage experience, preferably within the Banquets function of a hotel, convention center or similar hospitality environment.
  • Must possess a Valid Driver’s License

Additional Qualifications:

  • Minimum one year supervisory or management experience preferred.
  • Upon employment, must be able to successfully complete Serve Safe and RAMP Certification within 60 days.
  • Degree in food service or related field preferred.
  • Experience working/supervising in a union environment preferred.
  • Must possess excellent written and oral communications skills
  • Proficient in Microsoft Office and Delphi+ applications.
  • Possess a strong knowledge of 4 and 5 star/diamond service standards as well as various styles of service.
  • Excellent leadership, motivational and organizational skills.
  • Must embody HE&R core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)

Working Conditions:

  • Physical requirements include considerable walking and standing, hearing, speaking, reaching and moving up to 50lbs, sometimes in very cold and hot climates for extended periods of time.
  • Schedule will vary based on operational need, but does range from early mornings to mid shifts and late evenings. This will also include weekends and holidays.

Hershey Entertainment & Resorts is an Equal Opportunity Employer