Job Title:   Fraud and Security Agent
07 / 03 / 2013
303103
Toronto
ON
CANADA
Canada

GTECH S.p.A. is a leading commercial operator and provider of technology in regulated worldwide gaming markets. It delivers best-in-class products and services, with a commitment to the highest levels of integrity, responsibility and shareholder value creation. GTECH S.p.A. operates in all continents and it employs over 8.500 individuals worldwide in 52 countries. Its offices are present in 46 countries with customers in 119 States. For more information, please visit our website at www.gtechlottery.com.

JOB DESCRIPTION:

OVERALL OBJECTIVE AND PURPOSE

Ensure that all registrations are in accordance with the agreed criteria, coordinate in / out payments.

PRINCIPAL DUTIES AND RESPONSBILITIES

  • Ensure that all registrations are in accordance with the agreed criteria as defined by company policy in conjunction with regulatory bodies
  • Implementation of customer identification requirements and procedures.  Compiling and analysing KYC profiles for new customer accounts
  • Managing all customer ID and Age verification procedures including automated systems and subsequent manual documentation requests
  • Complete a variety of account and payment administration tasks relating to daily finance and client support queries.
  • Managing player accounts including fund transfers, account privileges, payment requests etc.
  • Responding to and challenging potential chargeback transaction
  • Processing debit/credit card, bank payment transactions in a timely manner in accordance with the company AML and KYC policy
  • Ensure that current procedures and verification statues of accounts are followed and are in line with regulations stipulated by FINTRAC and AGCO

Areas: Compliance, KYC, Responsible gaming, AML
 
This description is a summary of principal duties and responsibilities and is not intended to include all duties which may be assigned.


JOB REQUIREMENTS
REQUIREMENTS
  • Excellent accuracy and attention to detail
  • Ability to multi-task and self-prioritise to ensure deadlines are met in a timely manner
  • Have an understanding of the unique qualities of working in a small, dynamic independent team
  • Ability to understand business needs
  • Excellent communication skills, with the ability to interact at all levels of the business
  • Previous experience within online fraud and payments industry is beneficial
  • Good knowledge of “Microsoft Office” applications such as; Word, Excel and PowerPoint
Ideal candidate:
  • A team player who enjoys researching and troubleshooting.
  • Excellent customer care skills with an innovative and self-sufficient outlook
  • Commanding knowledge of Excel and previous experience within KYC environment would be advantageous
  • Flexible in approach to working hours in a semi-autonomous role
  • Have an understanding of the unique qualities to work in a small independent team with the ability to make on the spot decisions
  • Ability to work closely with other departments of the business to maximise player acquisition and retention
 
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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