Job Title:   System Admin I
01 / 30 / 2013
302391
Austin
TX
UNITED STATES
US - Western Region

GTECH S.p.A. is a leading commercial operator and provider of technology in regulated worldwide gaming markets. It delivers best-in-class products and services, with a commitment to the highest levels of integrity, responsibility and shareholder value creation. GTECH S.p.A. operates in all continents and it employs over 8.500 individuals worldwide in 52 countries. Its offices are present in 46 countries with customers in 119 States. For more information, please visit our website at www.gtechlottery.com.

JOB DESCRIPTION:

OVERALL OBJECTIVE AND PURPOSE

 
Responsible for assisting in designing, planning and implementing modications to system and servers, including security, access and documentation.  Provides technical assistance in identifying, evaluating, and developing systems and procedures as they relate to the servers, systems and applications that are delivered.

PRINCIPLE DUTIES AND RESPONSIBILITIES

 
  • Demonstrates a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services.
  • Works to build an effective partnership with the internal customer on a daily basis.  Listens to customers and asks the appropriate questions to determine their requirements.  
  • Performs intermediate level troubleshooting of host systems and middleware, databases.
  • Performs intermediate level troubleshooting of IP devices related system and server connectivity.
  • Assists in developing best practices related to system/server performance, capacity and archiving.
  • Monitors and/or troubleshoots automated system and server functions by utilizing tools for verification of services, monitoring tool set availability and detecting, reporting, escalating, tracking and documenting anomalies.
  • Maintains system and server documentation (system drawings, best practices and performance and capacity metrics).
  • Assists in the development of a maintenance strategy and maintenance scripts relating to backup and recoveries of systems and servers.
  • Analyzes system and server performance statistics and performs required tuning activities to optimize performance.
  • Monitors logical security for all systems and servers assigned.
  • Performs logical security log reviews for audit compliance. Detects, reports and escalates anomalies.
  • Performs preventive maintenance checks on all systems and servers to include disk drives and connectivity
  • Performs internal and external customer requests
  • Adheres to service level agreements by following established SLA performance requirements
  • Adheres to IT best practices by following established IT best practice performance
  • Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities. 
  • Adheres to Change Management process and performs assigned change activities including monitoring and tracking change activities.  Participates, documents and oversees maintenance activities to ensure activities are completed with SLA requirements.
  • Adheres to Release Management process and performs assigned release actions.  Assists engineers in planning efforts associated with projects and releases.
  • Adheres to Audit Management process and procedures and performs assigned actions to capture audit evidence criteria.
  • Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
 

SCOPE

 

†Complexity: Functions Responsible for or Influenced

Low / Moderate – influence on system/server structure and administration
 
†Diversity: Locations Responsible for or Influenced          
               Moderate – collaborates with individuals from a variety of sites
 
†Typical Job Problems and Difficulties
               Client operational issues, system and server performance issues, after hours support requirements
 
†Financial Accountability
               Medium – Mistakes could lead to costly penalties, downtime, etc…


MANAGEMENT

 
†Job Reports to (direct)
               Technology Manager
 
†Job Reports to (indirect)
               Operations Manager
 
†Direct Reports to Job
               None
 
†Authority for Staff Managed
               None
 
†Indirect Reports (influenced)
               None
 
†Level of Complexity for managing/organizing staff
              

GENERAL
 
†Extent decisions governed by procedures or referred up
               High – majority of actions dictated by policy / procedure or must be escalated to management for resolution
 
†Standard requirements for research and analysis
               Frequent – new product research and analysis
 
†Opportunity and consequence of typical errors (supervision)       
               Frequent with moderate / high impact – errors on work performed on daily basis could lead to costly penalties and service interruptions
 
†Frequency and complexity of internal business contacts
               Frequent with moderate complexity – deals with clients on semi-complex  issues on a daily basis
 
†Frequency and complexity of external business contacts
               Infrequent with low impact – deals with vendors occasionally
 
†Physical (% time: travel, operating machinery, environmental etc.)
Minimal physical requirements – low travel, no special environmental issues. Shared on-call responsibilities in a 24X7X365 environment. 

JOB REQUIREMENTS

EDUCATION

 
†Minimum education
               Bachelor's degree with a technical major or equivalent experience.  System and server OS certifications a plus
 
†Years experience
1 to 2 years of related experiencewith degree
 
†Minimum technical knowledge and skills - Required
  • Comprehensive knowledge of Office suite and PC operating systems
  • Advanced ability to navigate through Windows/Unix/Linux/AIX/VMS/DOS and execute commands
  • Intermediate knowledge of Windows, LINUX, AIX, VMWARE and VMS configurations and functions
  • Advanced ability to use OS utilities
  • Basic knowledge of Sybase, DB2, MySQL and SQL databases
  • Intermediate ability to update, modify, reconfigure, backup and restore systems and servers
  • Basic ability to create, modify, test, implement and maintain scripts (DCL, LSE, Perl, SQL, SQR, VI, etc)
  • Basic ability to use of systems/server analysis tools (IBM Director, Enterprise Manager, etc……)
  • Basic knowledge of change and incident management tools
  • Basic ability to detect, analyze, troubleshoot and escalate database incidents
  • Basic ability to forecast, recommend, and implement capacity planning
  • Basic knowledge of industry and local audit requirements
  • Basic knowledge of IP protocol and LAN topology
 
†Preferred special training requirements (pre-hire)
  • ITIL foundation training and certification
                             
†Other skills – Required
  • Exhibits professional and customer appropriate communications (written and verbal).  Listens effectively and demonstrates empathy and understanding of others’ concerns.  Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
  • Displays strong technical writing skills and presents information in a professional and engaging manner. 
  • Promotes teamwork and cooperation and builds strong relationships at all levels.  Effectively collaborates and negotiates.
  • Organizes and plans work effectively.  Balances priorities among stakeholders
  • Effectively resolves complex issues by reviewing and analyzing relation information, diagnosing, evaluating  options and implementing solutions. Exhibits sound business judgment and exhibits common sense
  • Completes work in a thorough, accurate, well thought out, and timely manner and with attention to detail
  • Demonstrates high degree of ethics, integrity and confidentiality at all times.
  • Displays initiative and self-motivation.  Sets high goals for self and others and demonstrates a strong sense of urgency.  Achieves results in a high pressure environment
  • Exhibits ability to accept constructive feedback
  • Effectively delivers training in area of expertise.
 

†Other requirements:
  • Must be able to support 24X7X365 operations as required to include holiday and weekend work as needed
 
†Post-hire training requirements
  • Basic level – gateway access servers
  • Basic level - GTECH lottery system applications, processing, transaction life cycle, GUI applications and monitoring tools
  • Basic level - GTECH and local logical security policies and procedures and log review process
  • Basic level - external contractual customer requirements
  • Basic level - operational entry/exit criteria
  • ITIL Foundations 
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