Lucky's Manager

Summary:

Responsible for the day to day operation and direct supervision of all activities within the department. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

• Hire, train, develop, measure performance, discipline, and schedule department staff
• Lead the tactical execution of strategic initiatives under the direction of division leadership
• Establish standards of service within assigned department(s) and ensure achievement
• Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 2 or more years of restaurant/gaming and supervisory experience
• Previous cash handling
• Proven experience providing high level of guest service
• Knowledge of POS operations
• Must be 21 years of age
• High School education or equivalent
• Ability to functionally communicate occupational-based English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Tips Card
• Nevada Gaming Registration  
• Elko Work Card

Physical Requirements

• Frequently pushing, pulling and/or maneuvering up to 160 lbs.
• Frequently requires bending and reaching of up to 8 feet
• Constantly walk, stand, and use of hearing and vision

Work Environment Potential Conditions

• Indoor and outdoor
• Smoky and noisy
• Extreme hot and cold temperatures, including humidity
• Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.