City
Laughlin
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Food & Beverage

Banquet & Catering Supervisor

Aquarius (Laughlin, NV)

Description:

Summary:  

Responsible for assisting the banquet department in all areas of operations up to and including supervision of the captains and servers, specifically in the development and distribution of all pertinent paperwork, handling telephone calls and coordinating the staffing and equipment levels of the function. This is a multiple property position.

 

 

Essential Functions and Responsibilities:

  • Provide courteous and friendly service to all guests and staff
  • Answer banquet/catering phones, answering questions and assisting customers as needed
  • Retrieve messages from voice mail lines daily (including 800 number voice mail), schedule appointments for clients to inspect function site
  • Responsible to learn the Delphi system, block banquet space for events, generate and e-mail contracts to clients
  • Process & record deposits when signed contracts are received, forwarding checks and credit card payments to person/department responsible for inputting
  • Prepare preliminary Banquet Event Order forms and forward to engagers within (7) days of receipt of deposit
  • Maintain client/event files and purge outdated files per records retention policy and auditing guidelines
  • Evaluate client needs and makes recommendations in order to assist clients in establishing requirements for banquet and convention space needs
  • Send or fax menus and/or confirm menus with clients
  • Assist clients with any problems or special requests to ensure the best personal service to meet guests' needs
  • Type menu proposals created by Catering Manager and/or Director
  • Attend weekly catering meetings
  • Create appropriate signs for hotel meeting rooms upon receipt of weekly BEO packet and forward to Banquet Manager/Banquet Captain
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
  • Assist as a Banquet Server as needed for large events or days with multiple events and extra board servers needed
  • Perform other duties as assigned

Requirements:

Qualifications

  • Must have a thorough understanding of all catering menus and banquet room capacities
  • Excellent communication and organizational skills
  • Ability to perform basic math
  • Ability to present self in a professional, pleasant, confident and well-groomed manner
  • Good organizational and people skills required
  • Must be skilled in establishing and maintaining effective working relationships with guests and staff
  • At least 21 years of age
  • High school diploma or equivalent preferred
  • Ability to effectively communicate in English, both written and verbal
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States

 

Work Cards

  • Health Card
  • Alcohol Awareness Card
  • Non Gaming Card

 

 

Physical Requirements

  • Occasionally push/pull up to 40 lbs.
  • Occasionally lift and/or carry up to 40 lbs. at floor, knee, waist, and chest levels
  • Occasionally squat, kneel, and communicate via radio
  • Frequently bend, reach, twist, sit, and stand, and use of phone
  • Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

 

 

Work Environment Potential Conditions

  • Indoor and outdoor
  • Smoky and noisy

 

 

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.