City
Flintstone
State
MD
Shift
Type of Shift
Full Time
Department
Administration

Executive Assistant

Rocky Gap (Flintstone, MD)

Description:

Summary:

Responsible for providing administrative and guest service support to the General Manager, the Assistant General Manager, the Gaming department, and visiting corporate staff.

 

Essential Functions and Responsibilities:

  • Compose and type correspondence, reports and miscellaneous paperwork, prepare outgoing mail, file correspondence and other departmental records and reports
  • Respond to routine inquiries by mail
  • Maintain the highest level of confidentiality and professionalism within the department.
  • Interface with all levels of casino employees, as well as outside agencies and guests, in a courteous, appropriate manner
  • Respond to guest complaints and/or inquiries promptly and politely
  • Assist with arrangements for special functions on or off property
  • Schedule appointments for the General Manager, the Assistant General Manager, and the Director of Gaming Operations
  • Advise Operations Committee of meetings, then attend same, recording the minutes, and later typing and distributing the meeting minutes
  • Answer telephone and give information to callers, or route call to appropriate individual, place out-going calls
  • Greet visitors, ascertain nature of business, and escort visitors to the office of the General Manager
  • Open and screen incoming mail for the General Manager
  • Speak with persons requesting donations or contributions, advise them of policy in this regard and refer issues to the appropriate person for consideration
  • Maintain time and attendance records for the Gaming department, including PTO, timecards in the time and attendance system and duty sheets
  • Process all tokes for the Gaming department including verifying totals, hours worked and submitting to Payroll
  • Act as a resource regarding departmental activities and operations for the General Manager
  • Maintain a working knowledge of the facilities, as well as current and upcoming special events on property, in order to advise guests, management, and fellow employees of same, whenever possible

Requirements:

Qualifications

  • Minimum of three to five years strong administrative experience required
  • Possess excellent communication skills, and be able to maintain the highest level of confidentiality within the department and the Enterprise
  • Position requires demonstrated poise, tact, and diplomacy
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Able to deal with problems involving several concrete variables in standardized situations
  • Ability to write reports, business correspondence, and procedure manuals
  • Able to effectively present information and respond to questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and regulatory documents
  • Proven experience providing high level of guest service
  • Advanced computer skills, including, but not limited to, Microsoft Suite
  • Must be at least 21 years of age
  • High school diploma or GED required
  • Bachelor’s degree from a four-year college or university preferred
  • Able to effectively communication in English, both written and verbal
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States

 

Work Cards

  • Gaming

 

Physical Requirements

  • Occasionally lift up to 25 lbs.
  • Frequently bend, reach, twist, sit, and stand
  • Occasionally climb or balance, and stoop, kneel, crouch or crawl
  • Constant use of hearing and vision
  • Work for sustained periods of time maintaining concentrated attention to detail
  • Need to distinguish between shades of color

 

Work Environment Potential Conditions

  • Indoor
  • Noisy