Type of Shift
Full Time

Executive Assistant

Rocky Gap (Flintstone, MD)



Responsible for providing administrative and guest service support to the General Manager, the Assistant General Manager, the Gaming department, and visiting corporate staff.


Essential Functions and Responsibilities:

  • Compose and type correspondence, reports and miscellaneous paperwork, prepare outgoing mail, file correspondence and other departmental records and reports
  • Respond to routine inquiries by mail
  • Maintain the highest level of confidentiality and professionalism within the department.
  • Interface with all levels of casino employees, as well as outside agencies and guests, in a courteous, appropriate manner
  • Respond to guest complaints and/or inquiries promptly and politely
  • Assist with arrangements for special functions on or off property
  • Schedule appointments for the General Manager, the Assistant General Manager, and the Director of Gaming Operations
  • Advise Operations Committee of meetings, then attend same, recording the minutes, and later typing and distributing the meeting minutes
  • Answer telephone and give information to callers, or route call to appropriate individual, place out-going calls
  • Greet visitors, ascertain nature of business, and escort visitors to the office of the General Manager
  • Open and screen incoming mail for the General Manager
  • Speak with persons requesting donations or contributions, advise them of policy in this regard and refer issues to the appropriate person for consideration
  • Maintain time and attendance records for the Gaming department, including PTO, timecards in the time and attendance system and duty sheets
  • Process all tokes for the Gaming department including verifying totals, hours worked and submitting to Payroll
  • Act as a resource regarding departmental activities and operations for the General Manager
  • Maintain a working knowledge of the facilities, as well as current and upcoming special events on property, in order to advise guests, management, and fellow employees of same, whenever possible



  • Minimum of three to five years strong administrative experience required
  • Possess excellent communication skills, and be able to maintain the highest level of confidentiality within the department and the Enterprise
  • Position requires demonstrated poise, tact, and diplomacy
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Able to deal with problems involving several concrete variables in standardized situations
  • Ability to write reports, business correspondence, and procedure manuals
  • Able to effectively present information and respond to questions
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and regulatory documents
  • Proven experience providing high level of guest service
  • Advanced computer skills, including, but not limited to, Microsoft Suite
  • Must be at least 21 years of age
  • High school diploma or GED required
  • Bachelor’s degree from a four-year college or university preferred
  • Able to effectively communication in English, both written and verbal
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States


Work Cards

  • Gaming


Physical Requirements

  • Occasionally lift up to 25 lbs.
  • Frequently bend, reach, twist, sit, and stand
  • Occasionally climb or balance, and stoop, kneel, crouch or crawl
  • Constant use of hearing and vision
  • Work for sustained periods of time maintaining concentrated attention to detail
  • Need to distinguish between shades of color


Work Environment Potential Conditions

  • Indoor
  • Noisy