Las Vegas
Type of Shift
Full Time
Reservations & Central Communications

Group Reservation Agent

Golden Entertainment Corporate (Las Vegas, NV)


Summary:  Assists OTA (Online Travel Agency) partners and guests with incoming phone calls and inquiries regarding reservations.


Essential Functions and Responsibilities:

  • Answers and handles all incoming calls to Groups Reservation from outside or within the properties 
  • Input rooming list from fax or email
  • Scan reservations received by fax (TBA)
  • Reply to OTA emails
  • Access OTA extranets
  • Notifies Revenue Management team of all irregularities, customer problems or related area of difficulty
  • Performs other administrative duties as required by Revenue Management Team
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
  • Perform other duties as assigned



  • High school diploma or equivalent preferred
  • Minimum of six months of experience in a customer service position, preferably with the hospitality industry
  • Ability to apply commonsense to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Must be available to work all schedules
  • Ability to type 40 words per minute
  • Proven experience providing high level of guest service
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States


Work Cards

  •   None


Physical Requirements

  • Ability to work with a computer for an extended period of time, including fine motor skills and manual dexterity.
  • Sit at desk or table (more than 75% of the time)
  •  Ability to operate office machines such as, but not limited to, computer, fax, telephone equipment, copier and calculator
  • Vision, speech and literacy (critical)