Las Vegas
Type of Shift
Full Time
Reservations & Central Communications

Reservations Agent

Golden Entertainment Corporate (Las Vegas, NV)


Summary: Assists guests with incoming phone calls, transfers and inquiries regarding all of our properties’ facilities and services.

Essential Functions:

  • Answers and handles all incoming calls to central reservations from outside or within the properties
  • Maximizes department revenue by selling company products to all current and potential guests
  • Inputs required information into the appropriate computer system (LMS, RSViP or CMS) and completes all necessary paperwork accurately and in a timely manner
  • Notifies supervisors of all irregularities, customer problems or related area of difficulty
  • Authorized to and knowledgeable at administering complimentaries to guests based on established casino criteria
  • Performs other duties as assigned



  • High school diploma or equivalent preferred
  • Minimum of six months of experience in a customer service position, preferably with the hospitality industry
  • Ability to apply commonsense to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Must be available to work all schedules

    Required Work Cards
  • None

    Physical Requirements
  • Ability to operate office machines such as, but not limited to, computer, fax, telephone equipment, copier and calculator
  • Ability to type 40 words per minute
  • Vision, speech and literacy (critical)

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.