City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Tower Operations & Ticketing

SkyJump Ground Crew

Stratosphere Casino Hotel & Tower

Description:

Summary:

The ground crew operates the SkyJump store and assists guests checking in to the attraction.  Sell merchandise, ride tickets, and communicate with the SkyJump Masters team on a regular basis.

 

Essential Functions and Responsibilities:

  • Give excellent guest service at all times and promote a fun, entertaining and exciting environment
  • Educate guests on the jump experience and answer their questions
  • Schedule and outfit the guests for their jumps
  • Keep landing pad clear, monitor the guest queue, unharnesses guests and escorts them inside after they jump
  • Operate SkyJump store, including inventory, merchandising and cash handling
  • Ensure all safety checks are completed before and after the attraction closes
  • Notify Jump Masters immediately of any defective merchandise, equipment or potential safety hazards
  • Maintain familiarity with all life safety systems available and emergency evacuation procedures for the tower and its attractions
  • Ensure SkyJump attraction areas are maintained in a clean and attractive manner
  • Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage
  • Offer information regarding property promotions, products, services, and events taking place
  • Smile, make eye contact, and use the guest’s name while interacting
  • Provide outstanding customer service in a timely manner to both guests and fellow employees
  • Perform other duties as assigned

Requirements:

Qualifications

  • Prior experience working in a team or group environment
  • Previous cash handling and customer service experience preferred
  • Possess excellent, problem solving, organizational, and time management skills
  • Moderate computer skills, including knowledge of Microsoft Excel and Word preferred
  • Ability to use the metric system (weights, lengths, etc.)
  • At least 18 years of age
  • High school diploma or equivalent
  • Ability to effectively communicate in English, both written and verbal
  • Foreign language skills preferred
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States

 

Work Cards

  • None  

 

Physical Requirements

  • Occasionally push/pull up to 50 lbs.
  • Occasionally lift and/or carry up to 50 lbs. at floor, knee, and waist levels
  • Frequently bend, reach, communicate via paging system, and use tools or equipment requiring a high degree of dexterity
  • Constant use of hearing and vision, stand, walk, distinguish between shades of color, and communicate via radio

 

Work Environment Potential Conditions

  • Indoor and outdoor
  • Noisy
  • Extreme heights and temperatures

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.