City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Part Time
Department
Food & Beverage

Brew Pub Host Person

Stratosphere Casino Hotel & Tower

Description:

In a business that’s mostly flash, The Strat is the real deal! Including a brand-new, innovative bar and dining experience that’s upbeat, fun, and exciting! Make the move to join the excitement of opening our newest tavern dining concept at one of the most iconic properties in Vegas. Competitive pay, benefits, and the chance to be a part of creating an exciting new venue on The Strip makes The Strat a special place to "elevate" your career!

 

Summary:

Courteously greet and escort guests to tables in an upbeat manner and fun manner. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience at a level consistent with an upbeat tavern dining environment. Deliver exceptional, authentic guest service to care for the guests.

 

Essential Functions and Responsibilities:

  • Greet the guest with a smile in an upbeat and positive manner
  • Multi-task in dealing with ringing phones while providing excellent guest service to in-person guests
  • Escort guests to tables and assist guests with chairs, add or remove set-ups to reflect the number of guests dining.  Make sure to assist guests with children and/or disabilities to ensure the guest is comfortable
  • Provide guests with menus and information about the service team such as who their server will be
  • Communicate with the server if seating a table that is outside of their assigned station to ensure continuous exceptional guest service
  • Inspect tables, stations and floors ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
  • Inspect and maintain the condition and cleanliness of menus to ensure an appropriate amount of menus are available for use in the outlet
  • Communicate VIP arrivals and special requests to designated personnel
  • Extend courteous departures as guests leave by expressing gratitude for their business and invite them to return
  • Knowledgeable of menu items, including details of beer, spirits, and wines and any specials that we may be running
  • Resolves guest complaints ensuring guest satisfaction or, if unable to resolve, contact the Manager to handle issue(s)
  • Remain familiar with hotel services and local activities in order to respond to guest inquiries
  • Maintain complete knowledge and comply with all departmental policies, procedures and service standards
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
  • Perform other duties as assigned

Requirements:

Qualifications

  • Six months previous experience working in a full service dining venue (preferably in a tavern or bar environment) preferred
  • Experience providing high-touch guest service expected in fun, high-energy environment
  • Knowledge of beers, spirits, and wines
  • Must be team-oriented
  • Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
  • Previous experience exercising sound judgment when dealing with difficult guest situations
  • Proven experience providing high level of guest service
  • Previous experience with point-of-sale systems, computers and calculators
  • At least 21 years of age
  • High school diploma or equivalent preferred
  • Ability to effectively communicate in English, both written and verbal
  • Obtain and maintain all work cards as required by the company
  • Verify right to work in the United States

 

Work Cards

  • Alcohol Awareness
  • Health
  • Non-Gaming

 

Physical Requirements

  • Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
  • Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color
  • Constantly walk, stand, and use of hearing and vision

 

Work Environment Potential Conditions

  • Noisy
  • Smoky
  • Hot or cold environment

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.