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Job Title:   INFO SYSTEMS-PC SUPV
Corporate
MGR
Full Time

JOB DESCRIPTION:

THIS POSITION IS LOCATED IN JACKSONVILLE, FLORIDA

GATE Petroleum Offers A Flexible Benefits Package That Includes: 

  • Competitive Wages
  • 401K program
  • Tuition Reimbursement
  • Work Life Balance
  • Medical/Dental/Vision
  • Paid vacations

If you enjoy working in a small company environment that embraces qualities such as integrity, loyalty, work ethic, respect, community and tradition, then you're looking at the right place.

ESSENTIAL FUNCTIONS:

  • Responsible for assuring users are provided with efficient and timely support
  • Monitor and assign support tickets to maximize timely resolutions
  • Manages the Help Desk staff including hiring, disciplinary, performance reviews and mentoring
  • Maintains knowledge base enabling Help Desk Team
  • Isolates recurring problems until permanent solutions are found
  • Isolates inefficiencies and seeks improvements
  • Establishes Key Performance Indicators (KPI) with Supervisor
  • Provides weekly and monthly reporting
  • Accountable for meeting established service levels
  • Must continuously strive to improve overall customer support
  • Identifies training requirements for Help Desk Team
  • Provides leadership by projecting a positive attitude
  • Solves problems and makes decisions on a daily basis relative to Help Desk
  • Performs duties of a Help Desk Team Member
  • Monitors and approves Help Desk Team’s internal billing
  • Provides leadership by projecting a positive attitude
  • Provides Level 2 technical support for Applications, Desktops, Laptops, Wide Area Network, Local Area Network and Telephones
  • Performs testing and installation duties
  • Support users in Corporate, Remote Offices and Retail Stores

JOB REQUIREMENTS:

KNOWLEDGE & SKILL REQUIREMENTS:

  • Ability to communicate fluently orally and in writing, and present complex technical information to both technical and non-technical audiences
  • Possesses a systematic approach to problem solving
  • Has an extensive technical background with a wide variety of software, operating systems, and systems
  • Ability to multi-task with exceptional organization skills

Experience

Minimum of 3 years of related work experience (required)

Education Requirements

  • BS degree in a technical field of study a plus (preferred)
  • Technical certifications related in the field of work (preferred)

Relationships

Reports to the Technical Infrastructure Manager

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