CAR WASH SALES ASSOCIATE 7002

Description:

PRIMARY PURPOSE OF POSITION:

This position is to ensure Customer Service is Priority # 1 for Express Wash Operations by providing a safe, and friendly experience to our guests.

ESSENTIAL FUNCTIONS:

Provide customer service that exceeds expectations
Check every vehicle before it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues
Facilitate the speedy processing of vehicles by following the correct procedure for every vehicle through the car wash
Guide on guests using distinctive and clear hand signals in accordance with established procedures
Maintain eye Contact and Smile
Guest’s questions are answered correctly, quickly, and in a friendly manner
Review the loading sign instructions with every guest
Give the guest a “thumbs up” when their vehicle is placed correctly and ready to start the wash process
Continually clean all areas of the car wash between guiding vehicles onto the conveyor

OPERATION AND MAINTENANCE

Learn to perform every function at the car wash
Learn to operate Express Wash Kiosk, Credit Card machines and POS
Continually learn how to maintain and repair car wash equipment
Perform preventative maintenance on car wash equipment
Perform minor repairs as trained and directed
Perform all detail services as trained and directed
Know store merchandising

GENERAL HOUSEKEEPING and MAINTENANCE:

In-Store

Stock, clean mop and wax (using strong chemical cleaning compounds), dust, sweep and organize
Clean restrooms, floors, windows, and storage rooms

Exterior

Stock Supplies, empty trash cans, maintain landscape free of litter, maintain driveway clean and free of spots

Additional Maintenance

Change light bulbs, place towels in dispensers, change paper and ink cartridges in registers
Understanding and ability to comply with company policies and procedures, including procedures relating to robbery, and the safe/proper handling of chemicals
Performance of additional or different functions to those described above at the discretion of the company and depending on the location

Physical Abilities Required for Performance of Essential Functions

Bending, kneeling, reaching (including overhead) and stooping while performing maintenance and housekeeping, including, but not limited to the following:

Mopping and cleaning the restrooms, installing restroom towels, wiping down sinks and other porcelain and washing windows (this may require the climbing of a ladder and /or extensive reaching)
Lifting light to heavy loads; up to 50 lbs.
Adequate strength, balance and coordination to perform essential functions
Endurance of temperature changes experienced while cleaning outside areas
Standing for extended periods, possibly several consecutive hours

ATTITUDE and CO-EMPLOYEE RELATIONSHIPS

Employee attitude and relationships with co-workers are critical and must by demonstrated by all, and among others

Greeting all retail customers with a friendly smile, assisting guests in a friendly and helpful manner, and thanking customers for their business; asking them to please come back
Smile and maintain a clean appearance wearing the company uniform as per the dress and grooming standards
Wear safety glasses
Good Personal hygiene
Punctual arrival at work every day
Good attendance record
Work in a team environment
Be responsible and accountable

Requirements:

KNOWLEDGE & SKILL REQUIREMENTS:

High School Diploma or GED
Basic reading, writing and math skills
Valid driver’s license, safe driving record and proof of insurance
Computer skills

Strong organizational skills
Must be detailed oriented
Capable of working indoors, outdoors
Standing for extended periods of time, possibly several consecutive hours

Good working relationships with fellow employees
Ability to work various hours, weekends, and holidays

SUPERVISION OF PERSONNEL:

None

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 5% Walking/Standing – 95%

Lifting: Must be able to lift up to 50 lbs.

Vision: Working on computer screen

Mental Demands: Problem solve and meet deadlines

Environment: Outside work with exposure to excessive cold and heat

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