PRIMARY PURPOSE OF POSITION:
This position is to ensure Customer Service is Priority # 1 for Express Wash Operations by providing a safe, and friendly experience to our guests.
ESSENTIAL FUNCTIONS:
- Provide customer service that exceeds expectations
- Check every vehicle before it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues
- Facilitate the speedy processing of vehicles by following the correct procedure for every vehicle through the car wash
- Guide on guests using distinctive and clear hand signals in accordance with established procedures
- Maintain eye Contact and Smile
- Guest’s questions are answered correctly, quickly, and in a friendly manner
- Review the loading sign instructions with every guest
- Give the guest a “thumbs up” when their vehicle is placed correctly and ready to start the wash process
- Continually clean all areas of the car wash between guiding vehicles onto the conveyor
OPERATION AND MAINTENANCE
- Learn to perform every function at the car wash
- Learn to operate Express Wash Kiosk, Credit Card machines and POS
- Continually learn how to maintain and repair car wash equipment
- Perform preventative maintenance on car wash equipment
- Perform minor repairs as trained and directed
- Perform all detail services as trained and directed
- Know store merchandising
GENERAL HOUSEKEEPING and MAINTENANCE:
- In-Store
- Stock, clean mop and wax (using strong chemical cleaning compounds), dust, sweep and organize
- Clean restrooms, floors, windows, and storage rooms
- Exterior
- Stock Supplies, empty trash cans, maintain landscape free of litter, maintain driveway clean and free of spots
- Additional Maintenance
- Change light bulbs, place towels in dispensers, change paper and ink cartridges in registers
- Understanding and ability to comply with company policies and procedures, including procedures relating to robbery, and the safe/proper handling of chemicals
- Performance of additional or different functions to those described above at the discretion of the company and depending on the location
- Physical Abilities Required for Performance of Essential Functions
- Bending, kneeling, reaching (including overhead) and stooping while performing maintenance and housekeeping, including, but not limited to the following:
- Employee attitude and relationships with co-workers are critical and must by demonstrated by all, and among others
- Greeting all retail customers with a friendly smile, assisting guests in a friendly and helpful manner, and thanking customers for their business; asking them to please come back
- Smile and maintain a clean appearance wearing the company uniform as per the dress and grooming standards
- Wear safety glasses
- Good Personal hygiene
- Punctual arrival at work every day
- Good attendance record
- Work in a team environment
- Be responsible and accountable
|