Job Code
Job ID
Healthcare: Enrollment/ Billing Provider
Employment Status
Travel Involved

Bilingual Patient Acnt Rep 1 - ES



Hours:  Monday - Friday 8:30am to 5:00pm  

Must be BILINGUAL:  Spanish and English!!!

The goal of the Patient Account Representative l is to successfully resolve accounts.  Contact patients by telephone and screen them for state, county and Federal assistance programs. 
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Essential Duties and Responsibilities: 
  • Screen patients for eligibility programs on the state and Federal levels
  • Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
  • Start the application process when possible
  • Advise patients of the appropriate assistance program(s) to best suit their individual needs
  • Provide detailed instructions to patients in regard to securing all available program benefits
  • Advise patients of program time limitations and ensure that all deadlines are met
  • Complete all necessary steps in locating patients and involving the outside field staff when necessary
  • Obtain all necessary information from patients upon the initial contact when possible
  • Record thorough and accurate documentation on patient accounts in the CUBS system
  • All documentation in the CUBS system should be clear and concise
  • Maintain a positive relationship with patients throughout the entire application process
  • Assess the status and progress of applications
  • Contact government agencies when necessary
  • Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained. 
Additional Duties and Responsibilities: 
  • Maintain good working relationships with state and Federal agencies
  • Resolve accounts in a timely manner
  • Meet daily productivity goals and objectives as assigned by management
  • Maintain confidentiality of account information at all times
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
  • Maintain awareness of and actively participate in the Corporate Compliance Program
  • Maintain a neat and orderly work station
  • Assist with other projects as assigned by management

Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor



  • High school diploma or equivalent is required
  • Prefer previous customer service/call center experience
  • Prefer previous experience with medical coding or billing
  • Proficient PC knowledge and the ability to type 30-40 wpm
  • Ability to effectively work and communicate with coworkers, patients, and outside agencies
  • Ability to present oneself in a courteous and professional manner at all times
  • Ability to stay on task with little or no management supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Excellent organization skills
  • Ability to prioritize multiple tasks in a busy work environment
  • Reliability of task completion and follow-up