Responsible for developing, coordinating, implementing and directing all aspects and activities of the Guest Services Department, in accordance with the Mission and Objectives of the Company, and established policies, procedures and controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree from a four-year college or university in Business Administration or Marketing; or four to six years related experience and/or training; or an equivalent combination of education and experience.
Minimum of three to five years in a guest-service-related field, preferably in a casino, with progressive supervisory/managerial experience required.
Excellent communication and organizational skills required. Must be computer-literate, with basic word processing and spreadsheet skills. Basic accounting knowledge required. Must possess a working knowledge of advanced marketing principles, and be capable of applying same to various special projects and player development events.
Ability to read, analyze, and interpret complex documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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