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Job Title:   Implementations Specialist
 
352761
Indianapolis
IN
1st
Operations
Full-Time

JOB DESCRIPTION:
First Advantage Corporation combines industry expertise with information to create products and services that organizations worldwide use to make smarter business decisions. We are a leading provider of employment background verifications, applicant tracking systems, occupational health services, recruiting solutions, skills and behavioral assessments, employment related tax consulting services, and e-discovery services. We are proven experts in the areas where we work and are passionate about helping our clients succeed.
 
Together we have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our workforce and believe in cultivating an atmosphere that supports and values our greatest asset: talent.
 
General Summary:

  • Interface with Clients, Internal Service Departments and Third Party Partners to Develop, and Execute, a Baseline Implementation Plan.
  • Document all Pertinent Information Relative to Account Configuration and Program Scope to include the Creation and Maintenance of Project Plan and Requirements Documentation
  • Provide Support to Sales Organization as needed to include Advisory of Product Functionality and Capability
  • Responsible for Client Set-up, Client Maintenance and System Functionality in addition to Client-facing Training during Deployment Process
  • Translate business and client needs into IT requirements and assist in troubleshooting data issues related with file processing.
  • Perform Stage testing and liaise with the IT team.
  • Other Duties as Assigned by Management

Principal Duties and Responsibilities:
  • Project Management
     
  • User Acceptance Testing and File Specification Management
     
  • Document Creation and Retention
     
  • Client Training

JOB REQUIREMENTS:
Requirements:
  • Some College, or College Degree with concentration in Information Technology, Project Management, or Equivalent
  • Excellent verbal and written communication skills with a minimum of 50 WPM typing speed with 97% accuracy or above
  • Intermediate to Expert level knowledge of Microsoft Applications: PowerPoint, Word, Excel, and Project
  • A minimum of three years in customer service with direct interaction with external customers.
  • Secure File Encryption through PGP
  • File Formatting (CSV, XLS, etc.)
  • File Transfer Protocol (FTP) and SFTP site creation

 

First Advantage offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.  First Advantage is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.  Please apply on our website for consideration.
 

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department at HR@fadv.com.
 
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