Shift
Variable
Category
Food and Beverage
Employment Status
Part-Time

LOUNGE SERVER

 

Job Description:

  • Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
  • Must be willing to work all shifts.
  • Picks up empty glasses and returns them to the proper area.
  • Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
  • Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary.
  • Maintains a clean station at all times and performs assigned sidework duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
  • Possesses complete knowledge of all procedures related to the job.
  • Ensures that all guests are treated in a prompt, professional and courteous manner.
  • Knows the menu items, specials, and prices.
  • Takes orders accurately and completely.
  • Knows current wine list and has an understanding of the different wines.
  • Completes all sidework and other duties as assigned in a timely manner.
  • Offers assistance to all guests regardless of where they are seated.
  • Upholds standards by setting examples with appearance and work ethic.
  • Works to ensure a clean and sanitary work area at all times.
  • Handles any guest’s complaints or problems in a prompt and courteous manner.
  • Ensures thorough communication between shifts.
  • Remains up to date on all Departmental Policies and Procedures.
  • Complies with all departmental rules, sidework assignments, and departmental procedures.
  • Performs all other duties specified or assigned.

Job Requirements:

  • One (1) to (2) years guest service experience, preferably in gaming/hospitality environment.
  • Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
  • Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving cocktails.
  • Must have money-handling experience and basic math skills.
  • Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
  • Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed.
  • Must attend and pass Responsible Alcohol Training; must adhere to cut-off procedures.
  • Ability to communicate with Team members and guests.
  • Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
  • Ability to work flexible shifts and days of the week including holidays.