Under direct supervision of Table Games Director and Table Games Manager, will be in training to learn Table games pit operations and develop an understanding of the financial and operational objectives and performance of Table Games in accordance with the organization's vision and mission statement.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Knowledge of these duties and responsibilities will be measured and reviewed by Tables Games Manager and Director regularly.
Essential Duties & Responsibilities:
Monitors and controls the Table Games Pit operations including guest relations to successfully achieve a cost effective and profitable department.
Monitors daily and weekly schedules for dealers and supervisors and Shift Managers.
Creates and monitors marketing promotions in conjunction with the Marketing department, Table Games Manager, and Table Games Director.
Ensures competitiveness of Table Games by visiting local competitors, studying industry best practices, strategies and initiatives
Ensures proper staffing levels to provide quality experience for customers at a cost effective manner.
Leads the Table Games staff by fostering open and honest team member communication, coaching and mentoring management staff
Responsible for performance management and discipline of all employees in the Table Games Department under direct supervision of the Table Games Manager and/or Table Games Director.
Increases department’s effectiveness by recruiting, orienting, training, coaching, counseling, disciplining, and termination of employees as needed.
Responsible for accurate and complete recording of table cards and player tracking cards as well as electronic systems.
Responsible for annual forecasting and budgeting process.
Responsible to train, monitor, and evaluate the performance of the team members.
Safeguards casino assets; to include cards, dice, gaming chips, etc.
Takes disciplinary actions when necessary towards dealers, supervisors and Shift Managers, under the direct supervision of the Table Games Manager and/or the Table Games Director.
Ensures employee/guest compliance and conforms to regulatory, departmental, and casino policies and procedures for efficient gaming operations.
Works with surveillance and security for detecting and taking action against cheating, fraud and other disruptions as company policy dictates.
Ensures an open atmosphere that promotes skill enhancement.
Monitors department logs including: Shift activities, Card Control, Table tracking.
Ensures employee awareness of Internal Controls.
Ensures the integrity and reputation of the Casino by directing gaming activities in a consistent, safe, and honest manner
Ensures Casino, and Departmental Policies, and Procedures are followed.
Greets customers and maintains a friendly and inviting atmosphere.
Ensures supplies are readily available.
Contributes to a team effort and accomplishes related results as required.
Reviews the hold percent for reasonableness.
Selects training aids to create and maintain current training methods and materials to ensure state of the art training methods.
Develops and executes annual and long-term plans for the Table Games Departments training function including the formulation of goals and measurable objectives.
Develops and ensures the maintenance of policies and processes for supporting all Table Games training.
Coordinates the development and ongoing evaluation of specific Table Games training programs.
Communicates regularly with other departments and /or outside vendors to provide specialized training.
Trains employees as necessary.
Coordinates training schedules.
Participates in personal development opportunities on a regular basis (Internal and External).
Performs other duties as required.
Education and Experience:
Bachelors degree in Business Administration preferred; seven years full-time direct floor experience in Table Games Management operations required. Multi-game knowledge preferred. Must be an enrolled Tohono O’odham tribal member. Must be at least 18 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:
Knowledge, Abilities, Skills, and Certifications:
Knowledge of principles and practices of public relations and customer service.
Knowledge of problem solving techniques.
Knowledge of implementing new games.
Knowledge of security, surveillance and fraud detection techniques.
Knowledge of procedures and Casino floor operations.
Knowledge of Blackjack, Three Card Poker, Fortune Pai Gow and Ultimate Texas Hold-em and future games to be offered by the Enterprise card games.
General knowledge of the poker room operations including dealing the games Texas Hold-em, Seven Card Stud, Omaha and Omaha Hi Lo.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Employee development and performance management skills.
Ability to multi-task efficiently.
Skill in customer service, human relations and supervision of assigned staff.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to interpret a variety of instructions furnished in written and oral form.
Ability to investigate and analyze information and to draw conclusions.
Ability to foster a cooperative work environment.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels.
Ability to work as a team member and foster a positive working environment.
Ability to work with timeliness and thoroughness.
Ability to demonstrate excellence in job performance, and continually seek improvement in results.
Skill in organizing resources and establishing priorities.
Skill in the use of personal computers and related software applications.
While performing the duties of this job, the employee regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.