Under general direction Assistant Housekeeping Manager, supervises the daily activities of Housekeeping services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Provides excellent and friendly service to all customers.
Supervises personnel which include recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution.
Trains employees on cleaning, equipment techniques, methods, chemicals and procedures.
Maintains records on employees, equipment and maintenance activities.
Organizes workload to ensure deadlines are met; schedules all employees and assigns work.
Ensures care, maintenance and utilization of equipments, orders adequate supplies to meet work needs.
Inspects work areas to ensure consistency and quality of work and adherence to established procedures, safety regulations and standards. Prepares daily checklist on daily performance.
Maintains compliance with department procedures and Tohono O’odham Gaming Enterprise policies.
Responds to inquires and researches and resolves problems for day-to-day operational issues.
Trains new Custodians on daily maintenance of Casino floor, restrooms, and other task when assigned by Custodial Supervisor.
Properly trains custodians on how to clean and dispose of Bi-Hazard Waste according to OSHA regulations.
Coaches/counsels Custodial staff when necessary.
Enters and approves bi-weekly Custodian payroll.
Prepares and submits reports.
Oversees work schedules for personnel and quarterly rotation schedules.
Involved in continuously training to ensure Custodian staff is updated on new chemicals and cleaning techniques.
Performs Custodial duties as necessary.
Initiates work orders on any building maintenance issues.
Inspects the work activities of a group of Custodians and prepares daily checklist.
Observes safety rules and maintains a safe environment.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.
High school diploma or GED plus one year of custodial supervisory/lead experience or a minimum of 18 months in the Housekeeping/Custodian cleaning profession (any industry). Must be 18 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation and obtain and maintain gaming license.
Knowledge, Abilities, Skills, and Certifications:
Knowledge of occupational hazards and applicable safety practices.
Knowledge of customer service standards and procedures.
Knowledge of planning and scheduling techniques.
Knowledge of cleaning equipment.
Knowledge of custodial chemicals.
Ability to work with little to no supervision.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to investigate and analyze information and to draw conclusions.
Ability to foster a cooperative work environment.
Ability to communicate effectively in the English language both verbally and in writing.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers and customers at all levels.
Ability to safely use cleaning products and safely operate cleaning equipment.
Ability to understand and follow oral and written instruction.
Ability to learn the methods of cleaning and caring for buildings and equipment.
Ability to work as a team member in a structured working environment.
Ability to work with timeliness and thoroughness.
Ensure MSDS are updated as needed and in proper designated areas.
Ability to work and finish multiple tasks.
Ability to demonstrate excellence in everything, and continually seek improvement in results.
Takes messages from custodians and other staff and post in designated area.
Ability to perform complex tasks and to prioritize multiple projects.
Skill in organizing resources and establishing priorities.
Skill in the use of personal computers and related software applications.
Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
Ability to delegate responsibilities to staff when needed.
Attends monthly meeting to ensure continues communication within department occurs.
While performing the duties of this job, the employee regularly is required to stand for full shift; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stoop, kneel, crouch, or crawl; and talk or hear. The employee occasionally is required to sit; climb or balance; and taste or smell. The employee must occasionally lift, pull, push and/or move up to 50 pounds.
Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.