Host/Hostess I 12095

Position Summary:

Under direct supervision of the Food & Beverage Supervisor, maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable food & beverage service, and providing consistent professional guest relations with a positive upbeat personality. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
•Provides excellent guest service to all guests.
•Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided.
•Accepts and confirms reservations daily.
•Greets and seats guests to their dining table.
•Operates Point of Sale (POS) to conduct sales transactions, handles cash and makes change as required. 
•Computes bills, itemizes lists and balances tickets.
•Responsible for cash handling and tendering checks.
•Manages floor seating and schematic set up.
•Handles reservation system with accurate maintenance of data base and information.
•Maintains a neat, orderly and stocked host/hostess desk.
•Maintains seating charts and organization of reservations including knowledge of dining room and entryway.
•Maintains proper attendance in accordance with casino policy.
•Contributes to a team effort and accomplishes related results as required.
•Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
•Ensures all menus are wiped down, free of spots or stains, and complete.
•Ensures entry doors are clean, free of debris.
•Check with managers to assure there are no large or private parties scheduled.
•Distributes and tracks evenly all guests to servers.
•Keeps constant contact with the servers and the kitchen staff to obtain a smooth service.
•Must have high energy and motivated personality. 
•Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes.
•Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times. Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
•Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls
•Knowledge of the laws and regulations governing Food & Beverage. Ensures that Tribal, City, State and Federal Health/Food Safety codes are upheld.
•Due to changes and modification in the job from time to time, we require team member to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time.
•Performs other duties as assigned.

Minimum Qualifications:
 
Education and Experience:
High school degree or GED preferred, plus recent experience in the restaurant field as a server or host; restaurant must be a considered a high volume table side service restaurant. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, tips certification, obtain and maintain gaming a license; and to include the following:

Knowledge, Abilities, Skills, and Certifications:
•Ability to obtain a Food Handlers card.
•Ability to obtain a Food Handlers card.
•Ability to obtain TIPS certification.
•Ability to service guests in a professional appearance and manner.
•Ability to communicate, read, and writes clearly in basic English.
•Ability to demonstrate outstanding guest service at all times.
•Strong ability to follow instructions and work in a stressful and busy environment. 
•Strong ability to follow instructions and work in a stressful and busy environment. 
•Knowledge of cash handling.
•Knowledge of dining and food maintenance operations and guest service.
•Knowledge of all menu items.
•Knowledge of POS system and or reservations system.
•Knowledge of internal controls and commitment to follow, consistently.

Physical Demands:
While performing the duties of this job, the team member regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in the casino’s dining room and kitchen area with exposure to heat, fumes, steam, second-hand smoke, and high noise level. Evenings, graveyards, holidays, and/or weekend work will be required. Extended hours and irregular shifts may be required.