Minimum Qualifications:
Education and Experience:
High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as an Assistant Slot Shift Manager or higher leadership position; or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
•Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations.
•Must have skills in professional management techniques.
•Must have a working knowledge of software and casino management systems.
•Must be able to lead by example.
•Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests, and team members.
•Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data.
•Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests.
•Must be able to delegate duties appropriately.
•Must be experienced in supervisory techniques including personnel management.
•Must be able to analyze reports and be able to clearly present information.
•Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues.
•Must be able to interact effectively with Tribal, State and National Regulatory Officials.
•Must be able to establish, administer and maintain staff training programs and records.
•Must be able to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times.
•Must be able to write and implement departmental procedures as necessary.
•Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
•Must be able to speak effectively before groups, guests or team members.
•Must be able to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages.
•Must be able to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form.
•Must have the ability to write reports and correspondences.
•Must be able to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets.
•Must be skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
•Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public.
•Must be able to demonstrate outstanding guest service at all times.
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts.