Minimum Requirements:
Education and Experience:
Bachelors Degree in Computer Science or related field required plus five (5) years of experience in system administration; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
• Knowledge of relevant state-of-the-art technology, equipment, and/or systems.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of customer service standards and procedures.
• Knowledge of computer security procedures and protocol.
• Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
• Knowledge of current technological developments/trends in area of expertise.
• Ability to analyze operational requirements and assess data processing technology and capacity requirements.
• Ability to plan, implement, test, and troubleshoot system software.
• Ability to communicate, read, and write clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to make financial evaluations and proposals regarding current and/or future hardware and software capabilities/requirements.
• Ability to design, develop, and implement integrated software systems solutions to organizational requirements.
• Ability to develop and write systems and applications documentation and guides for users.
• Ability to provide a range of systems training and/or support activities for users.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to determine the nature of systems software problems, and to communicate technical guidance and information to users.
• Ability to perform preventive maintenance on systems.
• Ability to analyze and interpret the needs of guests and offer appropriate solutions.
• Skill in organizing resources and establishing priorities.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Skill in examining and evaluating operations and developing and/or re-engineering operating strategies, systems, and procedures.
• Technical writing skills
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, crawl, and lift or move up to 25 pounds.
Work Environment:
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Work may be performed at odd hours or on an “on-call” basis for 24/7 support and emergency purposes. Extended hours and irregular shifts may also be required